Head of Resilience & Security

End Date

Monday 21 April 2025

Salary Range

£124,653 - £146,650

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

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Job Description

JOB TITLE: Head of Resilience & Security

LOCATION(S): Manchester, Leeds, Newport/ Cardiff, Chester or London

SALARY: From £124,653 for non London based colleagues. From £144,424 for London based colleagues.

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About the role

Leading a brilliant team of experts in the field, the Head of Resilience & Security plays a key role in safeguarding our customers, Consumer Lending, and the wider Group.

Responsible for Resilience & Security for the Consumer Lending business at Lloyds Banking Group, this role includes ensuring compliance with regulatory requirements, implementing risk management strategies, and maintaining the integrity of lending processes; collaborating closely with teams across the business unit and LBG to enhance control measures and mitigate risks. The role holder will lead all aspects of defining and implementing our resilience & security plan, operational structures, and more.

We're seeking an outstanding leader with excellent expertise in resilience, security, risk and controls.

What you'll be doing

• Leading a team of c85 colleagues, who provide SME advice and guidance to our business in order to reduce our exposure to resilience and security threats, improve risk mitigation and support colleague education and awareness.
• Assisting in developing effective resilience & security strategies & plans, and in running risks and controls, working closely with the Consumer Lending Business Resilience & Security Officer (BRSO).
• Responsibility for leading high priority resilience & security initiatives, working with central teams and supporting security investment decisions in support of the BRSO.
• Incident management across Consumer Lending, which involves the preparation for, response to, and review of incidents and providing an in-and-out of hours incident support service to the business, coordinating with Group Incident Management and other business areas.
• Security - raising security issues, collaborating with business areas on the latest security developments, and supporting the wider cascade of security intelligence.
• Access Management Centre of Excellence - ensuring Consumer Lending aligns with Sarbanes Oxley access management requirements, providing a high-quality application management service to all business areas.
• Data Privacy - support the business on all data privacy, records management, structured and unstructured data matters.
• Collaboration with the Chief Controls Office team to identify and address potential risks, providing guidance and support to the Consumer Lending team on control-related matters.

What you’ll need

• Given the level of responsibility of this role, all candidates must have a background in financial services, have effectively led large teams, and have significant experience in a senior resilience, security, risk and control role.
• Communication & Influence: Delivers clear messages tailored to different teams, fostering interest and dedication. Secures support through compelling arguments and upbeat advocacy.
• Collaboration & Policy Development: Promotes open communication and integrates diverse perspectives to achieve goals. Develops and coordinates policies and procedures.
• Risk Management & Business Insight: Identifies, assesses, and leads risk management efforts. Uses industry knowledge to make informed decisions.
• Accountability & Navigating Ambiguity: Ensures commitments are met and champions change, finding opportunities in uncertain situations.
• Problem Solving: Analyses complex information to solve problems effectively.

About us

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want everyone to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.