Managed Services Engineer, Palo Alto SD-WAN & Security

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin

About your new role:

As a Managed Services Engineer specializing in Palo Alto SD-WAN and security, you’ll play a pivotal role in delivering enterprise-grade connectivity and protection for our customers. You’ll design, configure, and troubleshoot Palo Alto Prisma SD-WAN and firewall solutions while ensuring the resilience of critical services such as Internet, UCaaS, LTE, and VPNs. 

This role requires advanced knowledge of Palo Alto platforms, strong networking fundamentals (BGP, OSPF, VRRP, QoS), and the ability to integrate security into WAN architecture. While Palo Alto will be your primary focus, you will also work with Cisco, Fortinet, Juniper, Versa Networks, Cato Networks, Cisco Meraki, and Metaswitch UCaaS/voice platforms as part of Command|Link’s global managed services portfolio. 

No travel to customer locations is required.

Key Responsibilities:

• Deliver end-to-end support with a focus on Palo Alto Prisma SD-WAN and Next-Generation Firewalls. 
• Design, implement, and troubleshoot advanced routing and security policies including BGP, OSPF, VRRP, QoS, and IPS/IDS. 
• Provision and onboard new customers into Palo Alto Prisma SD-WAN environments, ensuring seamless integration and migration. 
• Manage and troubleshoot multi-vendor environments spanning WAN, LAN, firewalls, VPNs, LTE circuits, VoIP, and Metaswitch UCaaS/voice services. 
• Optimize LTE failover, redundancy, and hybrid WAN configurations. 
• Collaborate directly with Palo Alto Networks and other vendors for escalations and advanced troubleshooting. 
• Monitor customer environments, analyze logs, and proactively mitigate threats or performance issues. 
• Mentor peers on Palo Alto best practices, including security posture alignment and SD-WAN policies.
• Document architectures, security policies, and operational playbooks for team use. 

What you'll need for success:

• High School Diploma or GED Equivalent (Bachelor’s in IT/Networking preferred). 
• 3–5+ years of experience in networking and security, ideally within an MSP/ISP environment. 
• Hands-on expertise with Palo Alto Prisma SD-WAN and NGFW platforms. 
• Strong knowledge of routing protocols (BGP, OSPF, VRRP), NAT, and VPN technologies. 
• Proficiency in configuring Palo Alto security features including App-ID, User-ID, SSL decryption, IPS/IDS, and GlobalProtect. 
• Experience with multi-vendor CLI environments (Cisco, Fortinet, Juniper, Versa, Meraki). 
• Practical experience with VoIP, SIP, LTE failover, and Metaswitch UCaaS solutions. 
• Familiarity with SOC 2 compliance, ITSM processes, and change management. 
• Certifications such as PCNSE (Palo Alto Certified Network Security Engineer) or CCNP Security are highly desirable. 

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Apply now and be the architect of your career as well as our clients' success.

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off  
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

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