Full-Time

Digital Success Lead

Posted on 1/30/2025

Amplity

Amplity

1,001-5,000 employees

Provides interactive K-12 educational curricula

Education

Compensation Overview

$65k - $75kAnnually

+ Annual Discretionary Bonus

Entry

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Customer Service
Data Analysis

You match the following Amplity's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s degree or equivalent experience
  • 0-1 years of experience in Customer Success, Customer Service, or account management
  • Demonstrated communication and presentation skills (for both internal and customer-facing meetings)
  • Strong organizational and time-management skills
  • Customer-Centric Mindset: Strong passion for customer success and a proven ability to build and maintain relationships with diverse stakeholders.
  • Analytical Skills: Ability to analyze customer data and metrics to inform decision-making and strategy development.
  • Problem-Solving: Proactive approach to identifying challenges and implementing effective solutions.
  • Team Player: Collaborative mindset with a willingness to support colleagues and share knowledge.
  • Technical Proficiency: Familiarity with CRM software (e.g., Salesforce), customer success tools, and webinar platforms.
Responsibilities
  • Facilitate a smooth onboarding experience for new and returning customers, ensuring they fully understand our products and services.
  • Utilize project tracking tools to maintain consistency and efficiency in operations and communications. Proactively identify potential risks during onboarding and post-launch activities, alerting stakeholders to any blockers that may impact launch readiness.
  • Deliver engaging webinars that provide customers with valuable insights and best practices to maximize their use of our products. Additionally, conduct check-in calls to assess customer satisfaction, address any concerns, and foster ongoing communication.
  • Actively monitor customer health scores and engagement metrics to identify potential risks to retention. During customer interactions, seek out upselling and cross-selling opportunities that align with their evolving needs.
Desired Qualifications
  • Strong communication skills: Exceptional verbal and written communication abilities to effectively convey information, provide clear guidance, and build strong relationships with customers and team members.

Amplity operates in the educational technology sector, focusing on K-12 students by providing interactive and comprehensive curricula. Their programs, such as Amplify CKLA, Amplify ELA, and Amplify Science, incorporate hands-on learning, digital modeling tools, and classroom discussions to create an engaging learning environment. Amplity sells directly to schools and districts, as well as through an online store where components of their programs can be purchased. This company stands out from competitors by emphasizing a blend of digital tools and interactive learning experiences that enhance student engagement. The goal of Amplity is to improve student learning outcomes by offering modern, effective educational solutions.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$256.1M

Headquarters

New York City, New York

Founded

2000

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Amplify's acquisition of Math ANEX strengthens its mCLASS Math product with innovative assessments.
  • Increased demand for personalized learning solutions boosts Amplify's market potential.
  • Amplify's programs align with the growing focus on STEM education, expanding its reach.

What critics are saying

  • Emerging edtech startups may erode Amplify's market share with similar solutions.
  • Rapid technological advancements require constant updates, straining Amplify's resources.
  • Data privacy concerns could lead to regulatory scrutiny, impacting Amplify's reputation.

What makes Amplity unique

  • Amplify offers a comprehensive K-12 curriculum with interactive and digital tools.
  • The Boost Reading program enhances Amplify CKLA, improving student reading growth by 18%.
  • Integration with Math ANEX provides a unique asset-based approach to math assessments.

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Benefits

Health Insurance

Mental Health Support

401(k) Company Match

Paid Vacation

Parental Leave

Professional Development Budget

INACTIVE