Key Account Manager

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Job Description

Takeda is committed to fostering a diverse and inclusive workplace, valuing the unique backgrounds and perspectives of our employees. We proudly support our Takeda Resource Groups (TRG), employee-led networks promoting dialogue and professional growth. We encourage all candidates, regardless of background, to apply and explore opportunities to contribute to and benefit from our TRGs and inclusive initiatives. We are dedicated to providing accommodations and support during the recruitment process.

About the Role

As a Key Account Manager, you will drive the growth and success of Takeda's Rare Diseases portfolio across a defined territory in the UK and Ireland. Working in close partnership with cross-functional teams, you will develop and execute strategic account plans that improve patient access, deliver commercial objectives, and strengthen Takeda's position within the healthcare ecosystem.

You will build trusted partnerships with healthcare professionals and key decision-makers, using data-driven insights and an omnichannel engagement approach to create meaningful customer interactions. As the local business leader for your territory, you will balance commercial performance, customer value, and patient outcomes while ensuring full compliance with industry regulations and company policies.

How You Will Contribute

• Develop and execute territory and account plans aligned with national brand and sales strategies.

• Lead and coordinate cross-functional activities to maximise business opportunities and improve patient access.

• Grow market share and achieve sales objectives through effective account management and customer engagement.

• Build strong relationships with healthcare professionals, health system stakeholders, and population-level decision-makers.

• Use customer insights, analytics, and local market knowledge to identify opportunities and tailor engagement strategies.

• Deliver high-quality omnichannel interactions through face-to-face, virtual, and digital channels.

• Organise and facilitate educational meetings, presentations, and peer-to-peer learning opportunities for healthcare stakeholders.

• Manage territory budgets responsibly and make commercially sound decisions that support business and patient outcomes.

• Maintain accurate CRM records and ensure effective use of customer engagement and knowledge management systems.

• Collaborate closely with internal stakeholders including brand, medical, market access, and commercial teams.

• Monitor progress against objectives, evaluate outcomes, and continuously adapt plans to optimise performance.

• Maintain expert knowledge of the therapy area, products, competitors, healthcare environment, and market access landscape.

• Champion a patient-centric, customer-focused approach while operating to the highest standards of ethics, compliance, and data privacy.

What You Bring to Takeda

Required Qualifications & Experience

• Bachelor's degree, equivalent professional qualification, or relevant healthcare/scientific background.

• ABPI qualification (or eligibility to obtain it where applicable).

• Full driving licence and the right to work in the UK or Ireland.

• Typically, 3–5+ years of pharmaceutical, biotechnology, healthcare, or specialty sales experience (preferably Rare Diseases), including account management responsibilities.

• Proven experience managing complex customer relationships and delivering commercial results within a highly regulated healthcare environment.

• Strong understanding of the NHS, local healthcare systems, market access pathways, and healthcare funding structures.

• Demonstrated experience leading projects and managing multiple priorities to successful completion.

Skills & Capabilities

• Excellent account planning, business planning, and territory management skills.

• Strong omnichannel engagement capabilities with confidence using digital and virtual engagement platforms.

• Ability to analyse data and translate insights into effective customer engagement strategies.

• Strong influencing, negotiation, and stakeholder management skills.

• Strategic thinker with a commercial mindset and a focus on delivering measurable results.

• Excellent communication and presentation skills, with the ability to engage diverse audiences.

• Resilient, adaptable, and proactive, with a continuous improvement mindset.

• Strong collaboration skills and the ability to work effectively across functions and teams.

• Commitment to inclusion, diversity, and creating an environment where different perspectives are valued.

• Passion for improving patient outcomes and making a meaningful difference in rare disease care.

Empowering our people to shine

At Takeda, we earn the trust of society and our customers through our values of Takeda-ism: Integrity, Fairness, Honesty, Perseverance. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future. We enable our employees to develop their full potential. As a global top employer, we offer exciting career paths, promote innovation, and strive for top performance in everything we do. Takeda fosters an inclusive, collaborative, and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world.

Diversity, Equality, and Inclusion

Takeda is committed to foster diversity, equality, and inclusion. Hiring decisions are based entirely on qualifications and are made regardless of gender, ethnic origin, religion, sexual orientation, age, or disability.

If you are interested in this opportunity, we look forward to receiving your application via our online tool!

Learn more at takedajobs.com

Locations

Paddington, Great Britain

Base Salary Range:

£48,500.00 - £66,770.00

For information about our benefits, please click here.

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time