Full-Time
Customer Support Engineer
Posted on 10/1/2025
Zus Health
51-200 employees
Subscription platform integrating patient health data
Compensation Overview
$100k - $125k/yr
Remote in USA
Remote
 Customer Experience & Support (2) |
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- 5+ years of experience in technical support engineering, solutions engineering, or a related technical customer-facing role (healthtech or SaaS strongly preferred)
- Proficient in SQL with the ability to query and troubleshoot data within modern platforms like Snowflake
- Hands-on coding/scripting skills in Python (or similar) for automation and debugging
- Experience using Postman or similar tools to test and debug REST APIs
- Strong understanding of healthcare data standards and integrations (FHIR, HL7, CCD) and familiarity with EMR systems (Epic, Cerner, athenahealth)
- Experience working with ticketing systems like Zendesk and Jira
- Comfortable working in secure environments and with compliance frameworks (HIPAA, SOC2)
- Excellent problem-solving skills with the ability to communicate technical concepts to both developers and non-technical stakeholders
- Highly organized, detail-oriented, and energized by fast-paced, growth-stage environments
- Passion for improving healthcare in the US
- Act as the primary technical point of contact for customer issues after implementation - diagnose, troubleshoot, and resolve Tier 1 and Tier 2 issues and triage Tier 3 issues by gathering relevant context and partnering with engineering teams
- Track, prioritize, and manage open tickets to ensure timely response and resolution to deliver an excellent customer experience
- Maintain detailed and accurate records of customer interactions in the support system
- Proactively identify patterns or recurring issues and share insights with product and engineering teams
- Ensure timely resolution of customer support cases
- Become a subject matter expert (SME) on the Zus platform, integrations, and APIs
- Support authentication, configuration, and data ingestion workflows (SFTP, APIs, ETL pipelines)
- Provide technical guidance on healthcare data standards (FHIR, HL7, CCD) and EMR integrations
- Develop a Support Knowledge Base, including tools, playbooks, and reusable troubleshooting patterns to accelerate issue resolution
- Create and maintain customer-facing technical documentation, knowledge base articles, and troubleshooting guides… maybe even a customer portal!
- Deliver training sessions and technical deep dives for customers to build self-servicability
- Contribute to internal onboarding materials for scaling the support team
- Passion for improving healthcare in the US
Zus Health builds a platform that plugs into healthcare workflows to give providers quick access to patients’ histories, medication adherence data, and other important health information. The product helps health systems, telehealth services, and chronic care teams by reducing manual data gathering and easing administrative tasks, while offering real-time alerts for medication pickups and streamlined patient intake. It differentiates itself by focusing on seamless integration, timely, actionable insights, and a holistic view of patient data to improve care delivery and efficiency, rather than reinventing the care process from scratch. The company’s goal is to improve patient outcomes and operational efficiency by making patient data more accessible and useful for clinicians and care teams.
Company Size
51-200
Company Stage
Early VC
Total Funding
$74M
Headquarters
Boston, Massachusetts
Founded
2020
Simplify's Take
What believers are saying
- Healthcare middleware market growing 7.6%-10% CAGR, reaching $9.6B-$10B by 2034-2035.
- Eightfold revenue growth over past year with 12 new client partnerships last quarter.
- Zus Data Mart enables rapid health outcomes measurement via Snowflake or client infrastructure.
What critics are saying
- Athenahealth replicating ZAP functionality in-house commoditizes Zus's core subscription service.
- Epic Cosmos expansion matches Zus's 270M patient scale while locking providers into ecosystem.
- Redox dominates healthcare API middleware with 65% market share, rendering Zus platform obsolete.
What makes Zus Health unique
- Zus aggregates patient data from 70K+ provider sites covering 270M+ patients nationwide.
- Real-time intelligent refresh automatically incorporates newly available clinical data into patient profiles.
- Integrated into athenahealth Marketplace, providing point-of-care access eliminating manual data collection.
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Benefits
Health Insurance
Wellness Program
401(k) Company Match
Unlimited Paid Time Off
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↓ -1%2 year growth
↓ -1%BOSTON, April 22, 2024 /PRNewswire/ -- Zus Health, a pioneering healthcare data interoperability platform, today announced an agreement with athenahealth , Inc. through the company's Marketplace program. As part of the athenahealth ® Marketplace , this newly integrated application is now available to athenahealth's growing network of healthcare providers to enable them to eliminate clinical blind spots and close care gaps directly at the point of care.With the Zus Aggregated Profile (ZAP), Zus Health's core product, providers can quickly gather the whole story on their patient's health journey both within and out of their own clinic to prevent disease progression and hospitalizations before they happen. Through the ZAP, care teams can access easy-to-use patient data sourced from 70K+ provider organizations across the country, including comprehensive history on conditions, medications, labs and diagnostics, encounters, documents, allergies, and more. Zus Health's intelligent refresh capabilities automatically incorporate newly available data directly into the ZAP, ensuring that care teams can take immediate action on time-sensitive insights like hospitalizations and missed medications. As a result, organizations using Zus Health see a wide range of clinical, operational, and financial benefits, including:More informed, holistic care delivery to their patientsLess administrative time spent gathering patient medical historyMore satisfied care teams and patientsImproved care outcomes and quality performance"Our mission at Zus is to create a new normal for healthcare data interoperability – where there's no more 'my organization's patient data' and 'that specialist's patient data', but rather a shared, living snapshot of all of a patient's data in one place," said Jonathan Bush, CEO of Zus Health
Membership Working to Improve Health Data Sharing NationwideBOSTON, July 10, 2023 /PRNewswire/ -- Zus Health , a shared health data platform designed to accelerate healthcare data interoperability, today announced it has joined Civitas Networks for Health , the largest national network of its kind. Civitas includes member organizations working to use health information exchange, health data and multi-stakeholder, cross-sector approaches to improve health.As an innovator in healthcare data interoperability, Zus Health provides user-friendly, accessible patient data at the point of care. Joining Civitas, a community that promotes collaboration across systems throughout the country, strengthens both organizations' shared mission. This move not only signals Zus' commitment to furthering healthcare innovation but is also an important step in building towards a collaborative health data sharing ecosystem that will ultimately enhance patient care and outcomes."Healthcare data is like a conversation where everyone is earnestly reaching out and communicating to each other – but in totally different languages!" said Jonathan Bush, CEO & Founder of Zus. "That's why we're thrilled to be a part of the Civitas community. This organization and its members are working hard to translate, and we want to support that.""Civitas Networks for Health is excited to have Zus join our national network," said Lisa Bari, CEO of Civitas
This week Zus is excited to announce its upcoming Züs hackathon with NYTechAlliance – a great opportunity for its community.
Zus Health, a Boston, MA-based next-gen shared health data platform bringing distributed patient data directly to the point of care, raised $40M from JAZZ Venture Partners, F-Prime Capital, Maverick Ventures, and Andreessen Horowitz (a16z).
Alongside the funding, Zus announced a partnership with primary care tech company Elation Health, which provides tools for telehealth, patient engagement and an EHR geared toward primary care practices.