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Fraud Investigation Analyst
Posted on 12/21/2022
Austin, TX, USA • Remote
Experience Level
  • 2+ years of experience in BSA/AML investigations, fraud, payment risk, account takeovers, document verification, or KYC reviews (required)
  • Extensive knowledge of BSA, AML, OFAC/Sanctions, and other AML regulatory policies
  • 2+ years of Visa/Mastercard dispute and fraud chargeback processing (nice to have not required)
  • Exceptional communication skills and experience in customer-facing interactions
  • High EQ and ability to build rapport with team members
  • Ability to adapt to change in a fast-paced environment and make judgmentalbusiness decisions with minimal need for managerial support
  • Strong technical skills and knowledge of common rules such as Adverse Actionnotices, The Bank Secrecy Act, USA PATRIOT ACT, etc
  • Experience with tools such as Sentilink, Jira Service desk, Google Suite, Lexis Nexis,etc
  • Complete daily operational investigation tasks; including incoming document reviews, red flag reviews, and customer verifications which includes interacting with customers over email
  • Utilizes internal systems to analyze and research trends related to transaction and payment activity for complicated cases
  • Investigate and monitors financial activity and transactions that appear to be suspicious
  • Monitor internal channels for prioritized workflow processes, balancing quality with quantity
  • Investigate accounts for loss mitigation leveraging industry knowledge and various systemic tools
  • Analyze statistical data on complex cases to determine linkage across customers using various data elements
  • Make outbound contacts to customers to further investigate possible suspicious activity, identity theft, fraudulent applications etc
  • Use detective analysis on suspicious activity to identify controls gaps and offer opportunities for improvement
Self Financial

201-500 employees

Credit building card & platform
Company Overview
Self Financial's mission is to increase economic inclusion and financial resilience by helping people build credit and savings. The company is committed to helping people build credit, especially those who are new or might not have access to traditional financial products, through their Credit Builder Account, which is an installment loan that enables people to build a positive payment history while they build a savings habit.
  • Company Equity in the form of RSUs
  • Quarterly performance-based bonuses
  • Generous employer-paid health, vision, & dental insurance coverage
  • Flexible vacation policy
  • Educational assistance
  • Free gym membership
  • Casual dress code
  • Team building events and activities
  • Remote work arrangements/ flexible work schedule
  • Paid parental leave