At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Product Managers at Klaviyo are instrumental in crafting a great product and first-class experience for our customers and partners. They are skilled practitioners who have been directly responsible for identifying the most important problems to solve and collaborating with various cross-functional teams to deliver the right improvements to a product. At Klaviyo, you’ll work in the kind of high-growth environment that offers unlimited potential. Klaviyo’s fast growth will ensure that there are no shortage of opportunities for your personal and professional growth.
How You Will Make a Difference
- The ultimate measure of success for Product Managers at Klaviyo is positively impacting our customers and moving towards the results we care about. You will focus on tracking, analyzing, and improving metrics for your area of the product to ensure Klaviyo is achieving those results.
- We cannot build products that exceed our customer’s expectations without truly understanding those customers. At Klaviyo, knowledge about our customers is power. You will spend a lot of time engaging with our customers to build their voice into your product area.
- Product Managers at Klaviyo think deeply and analytically. We strive to make the best decision possible at all times by leveraging our rigor of thought. You will tease out problems, break them down into small, digestible pieces, and put them back together as elegant solutions for our customers.
- You are exceptional at articulating your thinking through the written word. As a company, our success hinges on collectively being great and prolific communicators.
- Product Managers are expected to be experts on their product area and grow into collaborative peers that help accelerate or level up the product team as a whole. You bring a bias for action and thoughtful opinions about how we work to help Klaviyo continue to evolve in how we build products.
What You’ll Do
Be an owner - you will make it your mission to deliver customer value. You’ll get creative with solutioning and take responsibility for driving impact. Some days that may be hopping on a sales call, other days that may involve writing help documentation. There is no task that isn’t part of your job description.
Collaborate and communicate - you will collaborate with all teams within the company and all parties outside of the company to be most effective in your role.
Learn - you will be a voracious learner. A lack of experience/knowledge around a challenge is an invitation to dive deep and become an expert in that area. You should love learning and tackling new challenges.
Put customers first - you will understand our customers, define every use case a customer would consider and prioritize projects to deliver value. You sweat the details and are passionate about making sure that every experience is understood, anticipated, and handled elegantly.
Your First 90 Days
In your first 30 days, you will get acclimated to Klaviyo and become a subject matter expert:
- During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product.
- Interview and shadow customer and prospect calls to become the go-to expert on a new market.
In your first 60 days, you will deliver impact through key deliverables for your team:
- Spec and fully document your first data integration
- Enable sales / CS / marketing counterparts through trainings and materials
- Establish a cadence with key stakeholders to start driving progress towards KPIs
In your first 90 days, you will continue to increase your influence:
- Formulate the larger strategy for your market audience
- Build tracking of KPIs to share with stakeholders
- Contribute to team processes and knowledge sharing to integrate learnings
Who You Are
- 2+ years of product management experience or equivalent time in customer-facing technical roles
- Strong written communication skills with an emphasis on brevity and clarity for complex topics
- Empathic and deeply curious with an ability to leverage these attributes to do great product work
- Eagerness to learn and an entrepreneurial drive
- Great collaborator with low/no ego who can move complex projects forward with cross-functional peers (e.g. engineering, design)
- This role is based out of Boston, MA
Nice to Haves
- Experience working in a start-up
- Experience working closely with go to market teams
- Willingness to fail and adapt to changing directions quickly
- Excels at building and maintaining relationships to operate on a foundation of trust with cross-functional peers, Klaviyo leadership, and customers
The starting pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Starting Pay Range For All US Locations:
$112,000—$168,000 USD
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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