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Sr. Revenue Operations Specialist
Posted on 7/19/2022
Experience Level
Desired Skills
  • Bachelor's degree
  • 3-5+ years experience in a high volume invoice processing role
  • Experience with review of customer configurations and billing systems
  • Experience with Provider relations and/or management operations
  • Prior experience with medical billing a plus
  • Experience with Zuora, Netsuite, Salesforce, and/or JIRA a plus
  • Excellent attention to detail
  • Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in workflow, scheduling and task allocation
  • Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
  • Passionate about improving mental health care and excited by our mission of leveraging technology to scale access to evidence-based therapies
  • Ability to innovate and creatively solve problems in a highly collaborative manner
  • Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
  • Ability to flourish in a fast-paced, rapidly changing environment
  • Prior experience working in a technology environment a plus
  • Manage communication with Sales and Customer Success for order requests and work with Revenue Operations Team to ensure optimal practices for all processes
  • Collaborate with Revenue Operations on Order Management and end to end tracking for order processing
  • Review customer configurations and enter orders into billing system as presented in customer agreements
  • Reconcile invoice items and order processing to ensure all items are captured correctly
  • Maintain detailed customer account details related to invoice distribution
  • Prepare final invoice documents and review for accuracy for various customers and billing frequencies
  • Generate ad hoc invoices for non standard items
  • Consolidate invoices for billing cycle and distribute invoices to customers
  • Collaborate with Customer Success on customer billing configurations and customer changes to configurations
  • Review customer inquiries to billing and invoicing and coordinate with stakeholders for issue resolution
Lyra Health

1,001-5,000 employees

Company Overview
Lyra helps companies improve access to effective, high-quality mental health care for their employees.
  • Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
  • Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
  • Financial rewards - Generous compensation, 401k, and equity options
  • Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
  • Tech stipend - Monthly stipend to spend on technology needs
  • Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Company Values
  • Tackle hard problems
  • Show your cards
  • Put clients first
  • Listen harder
  • Follow the science
  • Look inwards
  • Mind yourself