Possess at least three years of member/customer service, hospitality, or other job-related experience.
Must possess a high school diploma or equivalent education.
Proficient with Microsoft Office (Word, Excel, Outlook) and the ability to learn our database program (training provided).
Exceptional speaking, communication, and critical thinking skills.
Has experience and proven success with multi-tasking, problem solving and conflict resolution.
Is able to work as part of a team while being flexible, reliable and adaptable.
Is flexible in adapting to changing situations, procedures, and unique situations.
Able to work without direct supervision and is self-accountable.
Fundraising experience a plus.
Bilingual and multicultural experience a plus.
Responsibilities
Engage and provide members, guests, and program participants with an exceptional experience that exceeds their expectations from entry to departure.
Serve members, guests, and program participants in a prompt and courteous manner.
Advance the organization's Cause-Driven initiative, problem solving, and perform computer/administrative tasks to best serve the branches' 5000 members.