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Customer Support Analyst, Americas
Posted on 5/2/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Social Media
Requirements
  • You're excited about cryptocurrency. CoinList's mission is to help the best crypto companies succeed by serving as a trusted advisor in the space. We're incredibly excited by the power of distributed ledger technology, and you should be too
  • You're entrepreneurial. This role is autonomous - you're really excited about proposing and testing ideas based on issues and opportunities you see
  • You're an excellent communicator. You'll be the primary interface between CoinList and our users and be responsible for diagnosing user issues and helping users navigate our products
  • You're a social media native. You're well versed in social media communication and have experience using various platforms (Twitter, Facebook, Telegram etc.) to assist and educate users on digital products
Responsibilities
  • Delight our users by educating investors on how to use our products and answer inbound questions
  • Manage urgency and timelines to ensure that we are meeting our SLAs and providing a exceptional, ever-improving experience to our customers
  • Diagnose bugs and facilitate product feedback to our engineering teams to continuously improve our platform
  • A little bit of everything. Ad-hoc projects to help scale our customer support capacity (e.g. keeping our FAQ section up-to-date, etc.)
CoinList

51-200 employees

Crypto offerings platform
Company Overview
CoinList's mission is to accelerate the advancement of blockchain technology. Coinlist supports the full lifecycle of crypto investment, from token sales through token distribution, trading, lending, and crypto-specific services such as staking and access to decentralized-finance opportunities.
Benefits
  • Healthcare
  • 401(k)
  • Life insurance
  • Gym memberships