Restaurant Supervisor/Food & Beverage Supervisor

Description

JOB OVERVIEW: Restaurant/Food & Beverage Supervisor

WE’RE LOOKING FOR SOMEONE WHO IS:

CREATIVE AND INSPIRES OTHERS – Up to date on F&B trends, building experiences for guests and locals.

A NATURAL LEADER – Collaborates with the whole team and inspires them to provide exceptional customer service.

WHAT YOU’LL DO IN THIS ROLE:

CUSTOMER OUTREACH – Yelp, OpenTable, Hyatt Hysat Surveys, & guest related issues

GUEST EXPERIENCES – Empower restaurant staff to provide unrivaled guest service, interact with guests to obtain feedback, manager service deliver from greeting to invitation to return.

OPERATIONS – Manage day-to-day operations, oversee financial aspects of the restaurant, uphold standards, ensure compliance with all applicable laws and regulations, assist where needed on the floor.

PROJECT MANAGEMENT – Ability to delegate and manage tasks, assignments, and projects pertains to Critical Path and Action Plan

Requirements

REQUIRED SKILLS AND ABILITIES:

· 3+ years of relevant experience in a hotel environment with independent restaurants

· Proven track record achieving business results across multiple businesses

· History of leading, motivating, and coaching teams to achieve objectives

· Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives

· Excellent oral and written communication skills, including ability to communicate in English

· Excellent interpersonal skills with ability to advise effectively and tactfully, counsel, coach, resolve conflict, and negotiate within all levels of an organization

· Internal and external customer-focused with sound judgment, excellent financial and strategic skills, and restaurant profit and loss analysis experience

· "Win together" mentality

· Basic proficiency with Microsoft Office Product Suite, advanced proficiency preferred

· Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds

· Must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

· Always maintain a professional appearance and manner

· Ability to be mobile for significant distances between and within buildings

· Ability to observe performance and detect signs of emergency situations and respond with proper action

· Must be willing to “pitch-in” and help co- workers with their job duties and be a team player

· Working with Sales team/dept on providing all guest needs and service

· Ability to multi-task and delegate day-to-day operations and admin, special projects, & duties

What will you be doing most days?

· Supervising Staff and Procedures

· Build and develop lasting relationships with corporate clients and social and industry networks that maximize business development opportunities

· Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue, and ensure a competitive position in the market

· Recruit and select talented team members who will enhance the brands culture and provide opportunities for growth and development to retain staff

· Ability and knowledge of food trailer operations and efficiencies.

· Keep up to date with Critical Action Plan & Management Operating Plan

· Abide by the AOR (Area of Responsibility)

· Any other tasks or assignments assigned to you