Full-Time

Operations Specialist

Indirect Auto

Posted on 9/26/2024

Upgrade

Upgrade

1,001-5,000 employees

Offers personal loans, credit cards, rewards accounts

Fintech
Financial Services

Compensation Overview

$24.5 - $29.5Hourly

Junior, Mid

Irvine, CA, USA

This is an onsite role based in our Orange County office.

Category
Supply Chain Management
Operations & Logistics
Requirements
  • 2+ years Dealer back office, DMV, indirect auto origination or servicing experience
  • Proficiency in Microsoft suite
  • Strong organization and time management skills
  • Excellent verbal and written communication
  • Team oriented and the ability to work collaboratively and independently as needed
Responsibilities
  • Assist with the identification, submission, documentation, and follow up of aftermarket product cancellation process
  • Assist with the timely and consistent follow up, research, and resolution of aged unperfected titles
  • Collaborate with dealership aftermarket and title departments, along with internal teams, to ensure updates are requested, logged, and perfected titles and refunds are received
  • Provide regular updates on title and aftermarket product cancellation refunds and aged title status
  • Obtain and maintain support images for teams utilizing various systems and sources
  • Contact Product Administrators, Dealers, and DMVs as needed
  • Provide reception desk backup
  • Assist with various department tasks and special assignments as assigned by the manager
  • Help mitigate risk associated with the Unperfected Aged Titles and Aftermarket Product Cancellation
  • Timely initiation and follow-up and resolution of outstanding Aged Titles and product cancellation refunds
  • Assist with processes involved to help manage aged unperfected title follow-up
  • Ensure Compliance with Aftermarket Product Cancellations and perfection of vehicle titles associated with the Indirect Auto accounts.
  • Keep management apprised of any concerns with Dealers or processes identified as part of the aged title follow-up

Upgrade offers personal loans, credit cards, and rewards checking accounts to help individuals manage their finances. Their personal loans allow borrowing up to $50,000 with fixed rates and no prepayment penalties, while the Upgrade Card provides cash back rewards on various spending categories. What makes Upgrade different is its focus on affordable and flexible credit solutions, along with incentives for responsible financial behavior. The company's goal is to provide accessible credit options that promote long-term financial health.

Company Stage

Series F

Total Funding

$532.1M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

7%

1 year growth

30%

2 year growth

52%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into auto loans diversifies Upgrade's product offerings.
  • Acquisition of Uplift strengthens Upgrade's position in travel financing.
  • Partnership with Finturf opens opportunities in home improvement financing.

What critics are saying

  • Increased competition in BNPL could impact Upgrade's market share.
  • Expansion into auto loans may expose Upgrade to higher credit risk.
  • Investment in new office space could strain financial resources.

What makes Upgrade unique

  • Upgrade offers a unique combination of credit cards and personal loans.
  • Their Secured OneCard targets consumers with little or no credit history.
  • Partnership with FairPlay enhances fairness and compliance in lending practices.

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