About the Role:

The Indirect Auto Aftermarket Cancellation and Aged Titles teams are responsible for managing refunds for the cancellation and the follow-up of Aftermarket Products purchased at the dealership and resolution of Aged Unperfected Titles. Please note that this is an onsite role based in our Orange County office.

What You’ll Do:

• Assist with the identification, submission, documentation, and follow up of aftermarket product cancellation process
• Assist with the timely and consistent follow up, research, and resolution of aged unperfected titles
• Collaborate with dealership aftermarket and title departments, along with internal teams, to ensure updates are requested, logged, and perfected titles and refunds are received
• Provide regular updates on title and aftermarket product cancellation refunds and aged title status
• Obtain and maintain support images for teams utilizing various systems and sources
• Contact Product Administrators, Dealers, and DMVs as needed
• Provide reception desk backup
• Assist with various department tasks and special assignments as assigned by the manager      
• Help mitigate risk associated with the Unperfected Aged Titles and Aftermarket Product Cancellation
• Timely initiation and follow-up and resolution of outstanding Aged Titles and product cancellation refunds
• Assist with processes involved to help manage aged unperfected title follow-up
• Ensure Compliance with Aftermarket Product Cancellations and perfection of vehicle titles associated with the Indirect Auto accounts.
• Keep management apprised of any concerns with Dealers or processes identified as part of the aged title follow-up               

What We Look For:

• 2+ years Dealer back office, DMV, indirect auto origination or servicing experience
• Proficiency in Microsoft suite
• Strong organization and time management skills
• Excellent verbal and written communication
• Team oriented and the ability to work collaboratively and independently as needed

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental, and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiative

The compensation range of this position in Orange County, CA is USD $24.50 - $29.50/per hour. Within this range, an individual’s base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

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