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Full-Time

Lead Director

Observability Governance

Confirmed live in the last 24 hours

CVS Pharmacy

CVS Pharmacy

10,001+ employees

America's leading retail pharmacy with nearly 10,000 locations nationwide.

Healthcare
Consumer Goods

Compensation Overview

$100k - $231.5kAnnually

+ Bonus + Commission + Equity Awards

Senior, Expert

Remote in USA

Category
IT Project Management
System Administration
IT & Security
Required Skills
Microsoft Azure
Communications
Management
AWS
Customer Service
Development Operations (DevOps)
Data Analysis
Google Cloud Platform
Requirements
  • Minimum 10 years of IT industry experience with 5+ years of experience leading teams in the IT operations, DevOps, SRE, or observability space within a large enterprise (Fortune 100) environment.
  • 5 years of experience in development of a high performing team and interface with all levels of the organization; Ability to develop resource plans and structures and influence organizational priorities.
  • 5 years of experience in Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork; Must be able to set goals and participate in strategic initiatives for a team.
  • 5 years of experience in observability concepts and solutions for component and application performance monitoring, real user monitoring, log management, incident management and triage, data analysis, and events management.
  • Prior experience performing 1 year OR 1 migration or end-to-end implementation of a major observability platform; experience in associated change management, planning and execution (technology planning, training, process re-engineering, etc.)
  • 3 years of experience with data analytics and reporting; including aggregation of metrics and KPI’s from sources such as applications, server, network, database, cloud and converged infrastructure.
  • 3 years of experience developing enterprise observability standards including ITIL processes (Events, Incident, Major Incident, Problem, Change, Release and Operational Readiness), and developing and maintaining playbooks, runbooks, operating procedures and work instructions.
  • 3 years of prior working experience with best practice frameworks such as ITIL, COBIT, TOGAF, Well Architected Reviews or similar frameworks to address IT services maturity.
  • 3 years of prior experience developing enterprise KPI’s and scorecards to track value and contribution of observability or IT practices within the enterprise (examples would include Observability Coverage, Incidents Prevented, Users Trained, ROIC, etc.)
  • 3 years of experience managing financial operations and software contracts, mapping IT spend to actual utilization, optimizing license utilization, and managing cost recovery efforts.
  • 3 years of experience with enterprise demand analysis, capacity planning, and performance engineering in traditional and cloud architectures (AWS, GCP, and Azure).
  • 3 years of experience with source control and software configuration management tools.
  • 5 years of excellent analytical and problem-solving skills; Ability to present problem analysis and recommended solutions in a creative and logical manner.
  • 5 years of exceptional project and program management skills, with a proven track record of managing and prioritizing multiple simultaneous initiatives to successful completion.
  • 5 years of experience in owning problems end-to-end, willingness to obtain any required knowledge to get the job done.
Responsibilities
  • Develop and maintain a governance framework and associated practices to ensure effective oversight of Observability standards, practices, and platforms.
  • Develop minimum enterprise monitoring standards for applications, cloud environments, logging levels, end-user monitoring and other key functional areas of observability.
  • Work closely with finance and procurement teams to manage budgets related to observability products and services.
  • Ensure cost-effective utilization of licenses and consumption-based services, drive initiatives to optimize expenditures.
  • Identify and assess potential risks associated with consumption-based service models, develop strategies to forecast and manage consumption to establish accurate budgets.
  • Establish a strategy to accelerate the migration of observability services from legacy platforms for multiple business units, ensuring optimal cost recovery, parity of service, minimal service impact, and optimal resource utilization.
  • Establish a strategy to aggregate cross-platform data onto a single platform and provide end-to-end enterprise analytics and insights and manage the resultant solution.
  • Engage executives, department heads, and IT teams to plan, execute, and oversee observability projects. This includes maintaining documentation, creating reports, and analyzing data to provide insights.
  • Partner with application owners to model performance against forecasted demand and enable them to accurately size their infrastructure.

Company Stage

N/A

Total Funding

N/A

Headquarters

Woonsocket, Rhode Island

Founded

N/A

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • The availability of updated flu and COVID-19 vaccines at CVS Pharmacy and MinuteClinic locations nationwide positions the company as a key player in public health initiatives.
  • The Health Zones funding and collaboration with local organizations in Fresno highlight CVS Pharmacy's role in improving community health outcomes.
  • The introduction of a new store brand for snacks, beverages, and groceries could attract a broader customer base and increase in-store sales.

What critics are saying

  • The competitive landscape in the retail pharmacy sector is intense, with major players like Walgreens and Rite Aid posing significant challenges.
  • The expansion into grocery and snack products may dilute CVS Pharmacy's brand identity as a healthcare provider.

What makes CVS Pharmacy unique

  • CVS Pharmacy's integration of digital tools for scheduling vaccinations and accepting walk-ins offers a seamless and convenient experience for customers, setting it apart from competitors.
  • The company's Health Zones initiative, which focuses on community health and access to healthy food, demonstrates a commitment to social responsibility that goes beyond traditional pharmacy services.
  • CVS Pharmacy's recent launch of a new store brand for snacks, beverages, and groceries diversifies its product offerings, making it a one-stop shop for consumers.