Training Officer

Responsibilities

• Develop and deliver training programs for new team members, covering topics such as product knowledge, sales techniques, dealership relations, and account management.
• Create training materials, including presentations, manuals, videos, and online modules, to support the learning process.
• Conduct interactive training sessions, workshops, and role-playing exercises to enhance practical skills and knowledge retention.
• Collaborate with internal stakeholders, including sales, marketing, talent acquisition and human resources, to ensure training content aligns with company objectives and culture.
• Provide ongoing coaching and support to account managers, offering feedback, addressing challenges, and fostering continuous improvement.
• Monitor and evaluate the performance and progress of trainees, tracking key metrics and adjusting training strategies as needed to optimize outcomes.
• Evaluate the effectiveness of training programs through assessments, surveys, and feedback mechanisms, making recommendations for enhancements or modifications as necessary.
• Serve as a subject matter expert on Ledbuzz programs and processes, offering guidance and assistance to account managers entering the field.
• Maintain accurate records of training activities, attendance, and performance outcomes for reporting and analysis purposes.

Qualifications

• Proven experience in sales training, preferably within the automotive industry or financial services sector.
• In-depth knowledge of automotive lending products, processes, and regulations.
• Excellent presentation and communication skills, with the ability to convey complex information in a clear and engaging manner.
• Strong interpersonal skills, with the ability to build rapport and establish credibility with diverse audiences.
• Demonstrated proficiency in instructional design, curriculum development, and training delivery techniques.
• Ability to adapt training strategies to accommodate different learning styles and skill levels.
• Detail-oriented with strong organizational and time management skills.
• Analytical mindset with the ability to assess training effectiveness and performance metrics.
• Commitment to continuous learning and professional development.

Working Conditions

• This position is based in an office environment, with regular hours from Monday to Friday.
• Occasional travel may be required to visit dealership locations for on-site training sessions or meetings.