Customer Success Manager
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Salesforce
Communications
Requirements
- 2+ years in a scaled customer success or programs role or similar experience working with high volumes of accounts in a traditional CSM role
- Experience creating a customer journey that balances in-person and automated touchpoints
- Deep understanding of programs that drive customer adoption, retention, and growth
- Experience designing, testing, and operationalizing new playbooks, processes, and workflow automations that scale with full customer lifecycle (onboarding to renewal)
- Experience working with data and analytics to identify trends and measure impact on customers
- Experience with customer success and analytics tools such as Salesforce, Gong, Tableau, Amplitude, or related
- Proven experience working at a B2B technology company, preferably in the data space
- Exceptional written communication skills
- Superior organizational skills as it relates to managing multiple communication streams
Responsibilities
- Own design, build, and execution of scaled customer success programs to accelerate customer engagement, both for assigned customers as well as for the broader Tonic Customer Success team
- Manage full post-implementation customer journey, including renewals, for assigned book of business, focused on SMB and low-complexity Mid-Market customer segments
- Develop and deploy how-to documentation, tools, and campaigns to drive Customer Success efficiency
- Liaise with Product, Engineering, and Operations teams to build automation for Customer Success engagement
Production data mimicking platform
Company Overview
Tonic’s mission is to unlock data for the efficiency of organizations while guaranteeing privacy for entities and individuals. The company is creating a unique enterprise tool that equips developers with high-quality, realistic, and secure data for development and testing.
Benefits
- Competitive salary and equity
- Unlimited paid time off
- 401k plan with employer contribution
- Medical, dental, and vision insurance
- One Medical membership
- Generous parental leave policy
- Remote-friendly work environment