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Customer Success Manager
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Salesforce
Communications
Requirements
  • 2+ years in a scaled customer success or programs role or similar experience working with high volumes of accounts in a traditional CSM role
  • Experience creating a customer journey that balances in-person and automated touchpoints
  • Deep understanding of programs that drive customer adoption, retention, and growth
  • Experience designing, testing, and operationalizing new playbooks, processes, and workflow automations that scale with full customer lifecycle (onboarding to renewal)
  • Experience working with data and analytics to identify trends and measure impact on customers
  • Experience with customer success and analytics tools such as Salesforce, Gong, Tableau, Amplitude, or related
  • Proven experience working at a B2B technology company, preferably in the data space
  • Exceptional written communication skills
  • Superior organizational skills as it relates to managing multiple communication streams
Responsibilities
  • Own design, build, and execution of scaled customer success programs to accelerate customer engagement, both for assigned customers as well as for the broader Tonic Customer Success team
  • Manage full post-implementation customer journey, including renewals, for assigned book of business, focused on SMB and low-complexity Mid-Market customer segments
  • Develop and deploy how-to documentation, tools, and campaigns to drive Customer Success efficiency
  • Liaise with Product, Engineering, and Operations teams to build automation for Customer Success engagement
Tonic

201-500 employees

Production data mimicking platform
Company Overview
Tonic’s mission is to unlock data for the efficiency of organizations while guaranteeing privacy for entities and individuals. The company is creating a unique enterprise tool that equips developers with high-quality, realistic, and secure data for development and testing.
Benefits
  • Competitive salary and equity
  • Unlimited paid time off
  • 401k plan with employer contribution
  • Medical, dental, and vision insurance
  • One Medical membership
  • Generous parental leave policy
  • Remote-friendly work environment