Full-Time
Customer Support Specialist
Posted on 11/18/2024
Sign In Enterprise
11-50 employees
Cloud-based visitor and identity management solutions
Junior
Northampton, MA, USA
Hybrid role requiring in-office presence 3 times a week.
- Certificate or degree in technology or computer science
- 1+ years in a support, customer service or technical analyst role
- Ability to think critically and analytically
- Ability to multi-task in a SUPER fast-paced environment
- Willingness and passion to quickly learn skills and knowledge that you don’t currently possess
- Strong leadership skills
- Desire to be the best at what you do and a part of something bigger than yourself
- Passion for training clients on how to use technology
- Thrive under pressure
- Be the first line of response and the last line of resolution
- See the world through the lens of our customers
- Respond to our customers in a meaningful and quick manner
- Assist with managing system issues and outages in order to effectively advocate the impact internally
- Working with Product & Development to triage and prioritize customer feedback and concerns
- Consult our customers on how best to use our solution.
- Pay close attention to detail and accurately document support cases
- Contribute to the global knowledge base
- Know when to own issues and when to escalate them
- Consistently driven by curiosity in order to learn about Sign In Solutions and everything that surrounds it
- Establish an industry-leading low churn rate
Sign In Enterprise provides cloud-based visitor management solutions designed for organizations that need to oversee visitors, employees, and contractors across various locations. Their software focuses on visitor, identity, and risk management, catering to sectors like corporate offices, manufacturing plants, and educational institutions. The software works by offering real-time analytics and customizable features, allowing businesses to adapt the system to their specific requirements. This flexibility helps enhance security, ensure compliance, and improve the overall experience for users. Unlike many competitors, Sign In Enterprise emphasizes exceptional customer service and a subscription-based revenue model, which allows clients to scale their usage and features as needed. The company's goal is to optimize workplace management by providing effective solutions that reduce risk and empower users.
Company Stage
Series A
Total Funding
$13M
Headquarters
Saint Petersburg, Florida
Founded
2015
Simplify's Take
What believers are saying
- Growing demand for hybrid workplace solutions boosts Sign In Enterprise's market potential.
- Rising importance of data privacy enhances the value of Sign In Enterprise's secure solutions.
- Increased collaboration with technology partners strengthens Sign In Enterprise's integrated offerings.
What critics are saying
- Emerging startups with innovative features at lower costs threaten market share.
- Rapid AI advancements may outpace Sign In Enterprise's current technological capabilities.
- Stricter data privacy regulations could increase compliance costs and operational complexity.
What makes Sign In Enterprise unique
- Sign In Enterprise offers advanced visitor management with multi-layered screening and approvals.
- The platform provides real-time analytics and customizable features for tailored security solutions.
- Sign In Enterprise's API-driven platform supports integration with a broad ecosystem of partners.
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Benefits
Hybrid Work Options
Flexible Work Hours