Senior Multinational Client Coordinator

Senior Multinational Client Coordinator

AIG’s Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency. Partner with a dynamic, global team of experts, including underwriters, risk engineers, and analytics and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities and deploying large fronted limits. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. With in-depth knowledge of local markets, practices and regulations, Multinational provides world-class insurance solutions and helps clients successfully navigate their cross-border risks, wherever in the world their businesses take them.

Role Summary

External broker and client facing role providing the day-to-day servicing and multinational technical support on an assigned portfolio of Tier 1 and Tier 2 Multinational programs in support of the Multinational Client Executive and Product Underwriter.  This role supports all major Multinational lines of business.

How you will create an impact

• Coordinate the day-to-day multinational servicing activities throughout the program lifecycle on an assigned portfolio of complex accounts.
• Proactively manage pre-bind activities including:
  • Utilizing available AIG tools and technology, the completion of a comprehensive territorial analysis detailing the multinational regulatory requirements to be included in the quotation document.
  • Collection of any other specific regulatory information impacting the program including tariff and / or minimum rates, mandatory retentions or cessions and any other regulatory matters requiring engagement with the AIG network prior to binding.
  • Promote and drive the adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
  • Assistance with the drafting and collection of facultative reinsurance documentation where required, ensuring adherence to AIG protocols and guidelines.
  • Completion of hand-off documentation to the Multinational Administrator / Multinational Operations for the release of network instructions, including reinsurance and captive structuring, ensuring 100% accuracy and in line with bound program terms.
• Proactively manage post-bind activities including:
  • Monitoring of program implementation to ensure network issues and rejects are addressed effectively and efficiently working in collaboration with underwriting, the Multinational Client Executive, and the AIG network as applicable.
  • Engagement with AIG Reinsurance division to ensure cash-flow guarantees, PPWs etc. are monitored and contractual requirements and performance standards are met.
  • Track performance and escalate where necessary utilizing appropriate escalation channels to ensure documentation is issued within agreed timeframes and premiums are collected in line with AIG payment terms.
  • Provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
• Ongoing account servicing:
  • Address any ad hoc mid-term enquiries including endorsements, certificate requirements or any other administrative or servicing request ensuring engagement with appropriate authority holder for approvals where required.
  • Provide tracking and performance information to underwriting and Multinational Client Executive for inclusion in periodic client stewardship meetings in which you would participate.
• General:
  • Provide multinational subject matter expertise and be an escalation point to support colleagues in respect of multinational program design, territorial information and multinational related problem solving as required.
  • Provide guidance and support to internal stakeholders on the operational process and information requirements for reinsurance placements on multinational programs.
  • Build strong relationships with underwriters and distribution to promote AIG Multinational. 
  • Help support and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.

What you'll need to succeed:

• Commercial insurance experience, preferably client servicing (broker or company background)
• Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes
• Experience working with multinational corporations
• Strong written & verbal communication and interpersonal skills
• Highly motivated and ability to work autonomously and on own initiative
• Good time management skills, ability to handle multiple priorities, organize work and meet deadlines
• Strong administration skills and attention to detail
• Ability to clearly articulate ideas
• Collaborative with the ability to build strong relationships with key internal and external stakeholders
• Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements
• Computer literacy required: IT packages, MS Outlook, Excel, Word

For positions based in Los Angeles, CA, the base salary range is $66,000 - 77,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview. 

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At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

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We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

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We consider qualified applicants with criminal histories, consistent with applicable law.UW - UnderwritingNational Union Fire Insurance Company of Pittsburgh, Pa.