Full-Time

Lead AI Engineer

Posted on 5/12/2026

Sutherland

Sutherland

10,001+ employees

Global BPO providing customer lifecycle management

No salary listed

Chennai, Tamil Nadu, India

In Person

Category
Software Engineering (2)
,
Required Skills
LLM
Kubernetes
MLOps
Python
Machine Learning
Docker
RAG
LangGraph
LangChain
DevOps
Requirements
  • Bachelor’s degree in Computer Science, Engineering, or related field.
  • 10–15+ years of experience in application development and AI/ML engineering.
  • Proven experience building and scaling AI-driven platforms and solutions.
  • Strong hands-on experience in Python, NLP, Machine Learning, and Generative AI/LLMs.
  • Experience with vector databases (FAISS, Milvus, Weaviate) and RAG pipelines.
  • Hands-on experience designing and implementing Agentic AI systems, including autonomous agents, multi-agent orchestration, task planning, tool integration, and reasoning workflows.
  • Experience building AI agents using frameworks such as LangChain, LangGraph, AutoGen, or similar ecosystems.
  • Familiarity with MLOps, CI/CD, Docker, and Kubernetes
Responsibilities
  • Develop AI models for case classification, routing, prioritization, and SLA prediction.
  • Build automation for email-to-case, summaries, call notes, and CRM/workflow updates.
  • Deliver AI-driven insights including sentiment analysis, anomaly detection, and forecasting.
  • Design and implement LLM/RAG-based knowledge retrieval and AI copilots.
  • Build and integrate AI services with CRMs, contact center platforms, and enterprise systems.
  • Architect data pipelines, embeddings, and vector-based search solutions.
  • Deploy scalable AI solutions using cloud AI services (Azure AI, AWS AI, Google Vertex AI / Gemini)
  • Establish MLOps, CI/CD, and containerized deployment practices.
  • Lead AI architecture, governance, and cross-functional collaboration.
Desired Qualifications
  • Knowledge of contact center platforms such as Cisco, Genesys, NICE, or Avaya.
  • Experience building AI copilots, chatbots, and agent-assist solutions.
  • Familiarity with knowledge systems, enterprise search, and recommendation engines.
  • Experience working with LLM platforms such as OpenAI, Google Gemini, or Claude.
  • Cloud and AI certifications (Azure, AWS, or Google Cloud)

Sutherland provides business process outsourcing (BPO) that manages the entire customer lifecycle for other companies, including customer support and sales across multiple industries. It combines traditional outsourcing with process consulting and uses digital tools, AI, and analytics to run and improve customer-facing operations across a global delivery network. The company’s long-term private ownership and global footprint help it deliver integrated, technology-enabled outsourcing at scale, spanning technology, telecom, financial services, and healthcare. Its goal is to help clients optimize the customer experience and lower operating costs by outsourcing the full customer lifecycle while continuously advancing with digital and AI-enabled capabilities.

Company Size

10,001+

Company Stage

Private

Total Funding

$330M

Headquarters

New York

Founded

1986

Simplify Jobs

Simplify's Take

What believers are saying

  • GIC's 2022 acquisition funds global expansion to 60+ delivery centers.
  • Hiring 1,000 in Philippines Ilocos site boosts BPO capacity.
  • Apollo Health Street acquisition in 2013 strengthens healthcare BPO specialization.

What critics are saying

  • Genpact steals banking clients with 20-30% cheaper AI platforms.
  • Accenture displaces Fortune 100 clients via digital transformation deals.
  • Philippines wage inflation spikes costs 15-20% at Ilocos site.

What makes Sutherland unique

  • FinAI Hub deploys agentic AI agents for KYC, AML, and underwriting in banking.
  • Acquired Suneratech in 2023 to bolster digital engineering services portfolio.
  • Sutherland Labs, founded 2014, integrates design-thinking with AI analytics.

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Benefits

Remote Work Options

Flexible Work Hours

Paid Vacation

Phone/Internet Stipend

Professional Development Budget

Conference Attendance Budget

Wellness Program

Mental Health Support

Stock Options

401(k) Retirement Plan

401(k) Company Match

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Discounts

Company Equity

Performance Bonus

Profit Sharing

Relocation Assistance

Education allowance

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Gym Membership

Teaching

Meal Benefits

Legal Services

Commuter Benefits

Home Office Stipend

Phone/Internet Stipend

Remote Work Options

Company News

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Yahoo Finance
Mar 6th, 2026
Sutherland launches FinAI Hub to scale agentic AI across banking operations

Sutherland has launched FinAI Hub, an enterprise Agentic AI platform designed specifically for banking and financial services. The platform provides a domain-trained AI agent workforce to help financial institutions scale AI initiatives beyond pilot programmes across legacy systems and core operations. FinAI Hub offers modular AI agents supporting functions including retail banking, payments, lending, servicing, risk and compliance. Agents can operate independently or be orchestrated across workflows such as onboarding, KYC, AML, fraud detection, underwriting and collections. Examples include a KYC Agent for identity verification, an AML Screening Agent for sanction monitoring, and a Loan Underwriter Agent for application decisions. The platform features secure deployment models that keep sensitive data within institutional environments whilst enabling autonomous execution and maintaining regulatory control. Sutherland positions the platform as enabling financial institutions to embed intelligent automation across enterprises at production scale.

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Dec 15th, 2023
Philippines' Economic Renaissance: BPO Triumphs Over Trade Deficit, Job Growth Soars, and Global Partnerships Flourish

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Indiegogo
Nov 10th, 2023
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