Technical Account Manager


Posted on 5/28/2024



1,001-5,000 employees

AWS platform consulting company


Nashville, TN, USA

Required Skills
Customer Service
  • 10+ years of related experience in engineering, technical sales and/or IT consulting
  • 1+ Year of Cyber/Network Security Experience
  • Experience with understanding of SIEM’s & Security Operation Centers
  • Experience with Kibana (creating visualizations & navigating interface)
  • Basic understanding of log forwarding (syslog & API)
  • Experience with configuring & setting up SIEM integrations (syslog & cloud-based sources)
  • Familiar with reading & understanding event logs
  • Experience with EDR tools
  • Understanding of the MITRE framework
  • Understanding of Threat Intelligence
  • Technical and/or sales certifications desired (e.g. Cisco, Microsoft, Citrix, VMware)
  • Focused experience around Windows server technologies (Office365, Remote Desktop Services, Active Directory, etc.)
  • Hands-on/practical experience with technologies like Windows Server, Public Cloud, Active Directory, Citrix, Cisco, VMware, Dell/EMC
  • ITIL and/or Project Management certifications are a plus
  • Strong customer service skills
  • Ability to communicate complex plans and solutions effectively verbally and in writing
  • Ability to effectively prioritize and execute tasks in a fast-paced environment
  • Ability to build trusted relationships and influence Senior Leadership teams
  • Ability to collaborate with peers and work cross-function as needed with Sales and Engineering teams
  • Proven knowledge of ITIL frameworks (Incident, Problem and Change Management primarily)
  • Occasional on-call and after-hours work as the business requires, expected to travel to customer sites as needed
  • Acts as a customer advocate and single point of contact for all technical inquiries related to our services
  • Establishes relationships with a named client-base and gains a deep understanding of their business needs and technical solution requirements
  • Develops IT Strategy by learning about the client’s business and advising on the technologies that can best support their business objectives
  • Conducts technology research and analyzes all factors to determine if the considered technology solutions are fully aligned with strategic, compliance (HIPAA, FFIEC, SOX etc.), operational priorities and business objectives
  • Performs risk analysis to help clients understand their current IT maturity level and identify gaps or shortcomings in their overall IT and security posture
  • Acts as the technical advisor during Quarterly Business Reviews, fully understands and promotes the value and direction of Managed Services
  • Assists Service Account Managers with technical reporting and technical client conversations
  • Acts as a technical liaison and escalation point between the AHEAD organization and the client
  • Creates, reviews, and maintains technical documentation and ensures information is available and accessible to all Managed Services support and engineering teams
  • Assists Client Directors with formal planning and budgeting for clients, as well as contract management and project planning
  • Identifies up- and cross-selling opportunities to promote further expansion of Managed Services in existing accounts
  • Focus on integration, automation, and optimization to find technical solutions that will increase efficiency and productivity
  • Becomes a strategic player to promote customer satisfaction and client retention
  • Be able to onsite 3-4 days per week in Nashville

Company Stage


Total Funding



Bengaluru, India