Job Description

The Bureau of Community Services (BCS) oversees contracted services with community partners, including older adult centers, providers serving home-delivered meals in various catchment areas, Naturally Occurring Retirement Communities (NORCs) and Transportation services. The bureau also oversees the Nutrition unit that closely monitors older adult centers and home-delivered meals Health Promotion unit that coordinates programs offered at older adult centers and NORCs.
With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.

NYC Aging seeks a dynamic, motivated and detail-oriented individual to serve as a Program Officer to work in the Bureau of Community Services, Older Adult Centers Division. Responsibilities include but are not limited to the following:

- Oversee assigned caseload of older adult programs and other community-based services; function as the primary point of contact and communication between the programs and the Department; stays current on programs’ status and progress toward achievement of program goals and contractual obligations.
- Provide written and verbal information on community-based programs as needed by the Bureau using required computer tools and reporting methods.
- Regularly monitor and conduct comprehensive on-site assessments to assure programs’ compliance with the Department for the Aging Standards and contract requirements. Analyzes current and prior contractual performance of service providers and contracted services using standard assessment tools.
- Interpret agency policy and provides comprehensive technical assistance as needed to assigned aging services providers, often on site, to maximize program goals and ensure compliance with NYC Aging standards.
- Identify areas of program strength and weakness, recommends improvements, and evaluates quality of program services and prepare written reports on findings and recommendations.
- Analyze program contacts and budgets; inform, collaborate and serve as a liaison with other NYC Aging Units regarding programmatic issues. Assist in the review of contracts, amendments, agreements and renewals in accordance with Bureau timeframes.
- Participate in the reading and evaluation of the Agency’s Request for Proposals (RFP).
- Participate in special projects and new initiatives as assigned.

Qualifications

1. A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in social services, community relations, public administration or management, contract management, or social research and/or planning, of which at least one year must have been in the field of aging; or

2. Education and/or experience that is equivalent to "1" above. Experience as described in "1" above may be substituted for education on a year for year basis. However, all candidates must: (a) have one year of experience as described in "1"
in the field of aging; and (b) possess a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization.

Requirements for Assignment Level II
For Assignment Level II, in addition to meeting the qualification requirements above, one additional year of the experience described in "1" above is required.