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Senior Customer Success Manager
Posted on 9/9/2022
Staines-upon-Thames, UK
Experience Level
Desired Skills
Data Analysis
  • ServiceNow product knowledge and / or experience in an IT (SaaS) industry/environment
  • Experience helping customers deploy and see the value of the products they have purchased
  • Experience working in consultative environment with Account Management/Project Management Teams
  • Great data analysis and tracking skills
  • Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a high paced environment
  • Drive complex issues through analysis and resolution
  • Thrive in working collaboratively and cross-functionally
  • Quantitative analysis skills with proven business insight and judgement
  • Comfortable working with / presenting to senior internal & external stakeholders
  • Experience of working in a global team, for an international company
  • Excellent written and verbal communication skills
  • You must have the right to work in England
  • After grabbing a cup of coffee, you jump into a dynamic international working environment with great colleagues and customers
  • Own a portfolio of accounts and drive business outcomes for those customers
  • Ensure that customers gain the maximum value from their ServiceNow investment and utilize their licenses and products purchased
  • Identify key criteria for assisting your customers and leverage known strategies and success stories to address them
  • Spread the word of ServiceNow customer success stories and processes
  • Collaborate with ServiceNow stakeholder teams to ensure product adoption, growth attainment, and increased platform usage as well as the internal account team to ensure customer success
  • Proactively monitor customer health to lead and drive changes of their ServiceNow platform

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.