HR Operations Associate

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to team

Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org. 

We are looking for a motivated, detail-oriented, and service-minded People Operations Associate to join our team. In this role, you’ll deliver essential HR services by following established standard operating procedures (SOPs), providing accurate and empathetic support to employees, and serving as a trusted first point of contact for a wide range of people-related questions.

As we continue integrating AI-driven solutions into our operations, you’ll also help improve how work gets done while ensuring the employee experience remains clear, human, and well supported. This is an ideal role for someone who combines strong operational discipline with sound judgment, curiosity, and developing advisory capability. You’ll have the opportunity to build HR expertise, strengthen your consultative skills, contribute to process improvements, and grow in a dynamic, future-focused team.

In this role, you will:

• Execute People Operations tasks (including onboarding, offboarding, payroll inputs, benefits support, and employee data management) in accordance with established SOPs, policies, and service standards.

• Respond to employee inquiries across multiple channels (primarily ServiceNow) with clear, empathetic, and professional communication, tailoring support to the employee’s situation and level of need.

• Provide accurate first-level guidance on HR processes, policies, and next steps, using sound judgment to clarify issues, ask effective follow-up questions, and help employees navigate available options.

• Recognize when situations require deeper expertise, discretion, or escalation, and route complex or sensitive cases to the appropriate HR specialist or partner in a timely manner.

• Build trust with employees by balancing efficiency with empathy, particularly during key life and career moments that may require thoughtful guidance and de-escalation.

• Maintain HR data accuracy and integrity in systems such as Workday, ensuring compliance with policies, regulations, and confidentiality expectations.

• Support implementation and adoption of AI-powered HR tools (for example chatbots, document automation, and generative AI copilots) under the guidance of senior HR team members.

• Identify opportunities for process improvement by surfacing employee pain points, workflow gaps, and recurring case themes, and by providing practical feedback on tools and process changes.

• Assist in documenting and updating SOPs, knowledge articles, and team guidance as new tools and automations reshape HR processes.

• Participate in training and knowledge-building related to AI tools, HR processes, and service delivery practices to strengthen both technical fluency and advisory capability.

• Contribute to change management efforts by helping employees and HR peers understand and adapt to updated processes, technologies, and ways of working.

• Demonstrate professionalism, discretion, emotional intelligence, and a strong employee-service mindset in every interaction.

Experience and Qualifications

• Bachelor’s degree (or equivalent) in HR, Business, or a related field, with 2–4 years of experience in HR operations, employee support, shared services, or a similar employee-facing environment.

• Experience in customer service, employee support, or advisory-oriented roles where listening, problem solving, and clear guidance were essential.

• Strong working knowledge of core HR processes such as onboarding, benefits, payroll support, and employee data management; experience with Workday and ServiceNow preferred.

• Strong communication skills with the ability to explain processes and policies clearly, adapt messaging to different audiences, and handle sensitive conversations with empathy and professionalism.

• Demonstrated advisory skills, including active listening, thoughtful questioning, judgment, and the ability to translate policy and process into practical employee guidance.

• Demonstrated willingness to learn and support multiple HR functions end‑to‑end (e.g., onboarding, employee data changes, benefits, payroll inputs, offboarding). Comfortable operating in a dynamic environment where priorities shift, proactively leaning in to learn new processes, take ownership beyond a fixed scope, and support the broader People Ops team when needed.

• Ability to balance structure and process compliance with a human-centered approach to service delivery.

• Curious, analytical, and comfortable learning and applying emerging AI tools and automation to improve workflows and employee support.

• Detail-oriented, highly confidential, and committed to continuous improvement.

• Hands‑on experience using Workday and ServiceNow (or similar HRIS / case management tools) to manage employee transactions, maintain data accuracy, and resolve HR inquiries efficiently; confident navigating systems, following SOPs, and adapting quickly as tools and workflows evolve.

• Global HR experience and/or multilingual capability is a plus.

Success Profile

The successful candidate will be:

• Operationally strong and reliable in executing high-volume, high-quality People Operations work.

• Comfortable serving as a trusted first point of contact for employees.

• Calm, empathetic, and confident when handling questions that require patience, sensitivity, and sound judgment.

• Able to move between structured process execution and consultative employee support.

• Interested in how AI and automation can improve service delivery without losing the human element.

Work Environment

• Hybrid (3 days/week in office) with global People Operations, People Tech, and Transformation teams.

• Fast-paced, employee-centric culture focused on innovation, service excellence, and continuous improvement.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.