Facebook pixel

Business Customer Care Representative
Posted on 3/14/2023
Remote • Colorado, USA
Experience Level
  • High School diploma or GED required
  • Background check required
  • Comfort with high volume of inbound calls each day
  • Ability to think on your feet and pivot quickly. Ability to have tough conversations, handle objections and utilize strong problem-solving skills. The position requires that you are able to work in an environment that is unpredictable and fast paced
  • A growth mindset- you crave coaching and feedback and are able to implement as necessary
  • You're an empathetic listener and you can communicate extremely clearly & concisely both verbally and in written forms
  • You have a strong desire to succeed and grow
  • Positive, professional, and high-energy attitude with a strong ability to multi-task
  • Strong computer skills required, particularly with internet and applications - ie. Gmail, CRM's, Google Suite
  • Hear and talk on a phone head set for up to 8 hours per day
  • Hardline and high-speed internet connection
  • The Business Customer Care Representatives is a fast-paced position taking inbound calls from our Angi Service Professionals
  • Assist with but not limited to; account changes, billing inquiries, website assistance, and retention while maintaining documentation on all calls
  • Conflict resolution and negotiation
  • Listen effectively to identify the reason for the call and quickly provide a solution
  • Answer our Pro's requests or inquiries which can range from a variety of topics
  • Act as an advertising consultant for our Pro's to accommodate their business needs which may include upselling members to exciting new products and program offerings
  • Handle initial contact on disputes
  • Provide support to fellow Business Customer Care Representatives

1,001-5,000 employees

Comprehensive solution for home needs
Company Overview
At Angi, they invest their resources into growing their business and their people. Angi's mission is to help the best consumers find the best service providers and promote happy transactions remains the same.
  • Competitive compensation.
  • This position will be eligible for a competitive year end performance bonus & equity package.
  • Full medical, dental, vision package to fit your needs
  • Flexible vacation policy: work hard and take time when you need it
  • Pet discount plans & retirement plan with company match (401K)
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
Company Core Values
  • Start with the customer
  • All about talent
  • Strength in diversity
  • Create & build momentum
  • Be an owner
  • Disagree as individuals, deliver as a team
  • Drive growth
  • Better today, perfect tomorrow
  • Do more with less
  • Deliver results
  • Data beats opinion
  • Enjoy the journey