Call Center Representative

Job Description

The Call Center Representative will serve as the voice of Signal TruBrand, providing exceptional customer service and ensuring a positive experience for every caller. This role involves handling inbound and outbound calls, answering inquiries, resolving issues, and relaying information about our clients’ brands and services. 

Key Responsibilities

• Handle inbound and outbound calls from customers promptly and efficiently.
• Provide accurate information and assistance regarding products and services.
• Resolve customer complaints and issues professionally and empathetically.
• Document customer interactions and maintain detailed records in the system.
• Follow up with customers to ensure their issues are fully resolved.
• Collaborate with team members to improve processes and customer service.

Qualifications

• High school diploma or equivalent
• Excellent verbal communication skills and a friendly, professional phone manner.
• Strong listening skills and the ability to empathize with customer needs.
• Proficiency in data entry and experience with CRM systems.
• Ability to multitask, prioritize, and manage time effectively.