Claims Processor

We have an exciting opportunity for a Property Claims Processor – French Speaker to join our EMEA Claims Centre, based in Madrid. In this role, you will ensure the accurate assessment and proactive management of property claims from first notification through to settlement, in accordance with policy conditions, Chubb procedures, and agreed Service Level Agreements (SLAs) for both internal and external customers.

You will independently handle a varied portfolio of property and technical risk claims (including glass breakage, vandalism, machinery breakdown, car impact, storm/hail/snow, electrical damages, loss of refrigerated goods, water damages, all risks, theft, fire, and natural events/CAT), within your delegated authority limits. A key focus of this role is delivering outstanding customer service to our key brokers, ensuring clear, professional, and timely communication through written correspondence, telephone calls, and meetings. You will support brokers and clients throughout the claims process, ensuring their needs are met with care and efficiency.

You will be part of a truly international and multicultural team, with more than 25 nationalities represented and over 20 languages spoken in the Madrid EMEA Claims Centre. This environment offers a unique opportunity to collaborate with colleagues from diverse backgrounds and gain valuable experience in a global insurance organization.

As a team player, you will provide support to colleagues as required and participate fully in individual and shared project work, contributing to the continuous improvement of the team and claims function.

If you are eager to advance your career in a dynamic and diverse international environment while making a meaningful impact on our operations and delivering exceptional customer service, we encourage you to apply!

Key Responsibilities:

• Independently manage a portfolio of property and technical risk claims up to €20,000, ensuring accurate assessment, proactive management, and timely settlement.
• Efficiently handle incoming email/call enquiries and deliver outstanding customer service to key brokers and clients, ensuring clear and professional communication through written correspondence, telephone calls, and meetings.
• Support brokers and clients throughout the claims lifecycle, addressing their needs and concerns promptly and effectively.
• Ensure timely completion of daily tasks, work within established deadlines (SLAs), and proactively identify and manage process exceptions in collaboration with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment.
• Maintain accurate and complete claims records, including data entry, indexing, file upload, and documentation integrity in all used systems.
• Diligently adhere to Chubb policies, procedures, Madrid Claims Centre SOP(s), and EMEA claims regional guidelines and best practices.
• Deliver a professional service to customers at all times.
• Identify and respond to complaints or customer dissatisfaction.
• Effectively prioritize and manage your workload to meet deadlines and SLAs.
• Collaborate with team members, providing support and sharing knowledge as required.
• Participate in individual and team projects to enhance claims processes and service delivery.
• Continuously develop technical knowledge and expertise in property claims and relevant market conventions (Conventions France Assureurs).
• Build and maintain strong client relationships, addressing issues such as late claims notification and case progress within SLAs.
• Identify and escalate complex or high-value claims to the appropriate authority.

Key Requirements:

• Language Skills: Native or bilingual proficiency in French and advanced English skills, with proven ability in written and verbal communication, including telephony calls and meetings.
• Technical Expertise: Demonstrated experience handling a wide range of property coverages, including car impact without identified third party, glass breakage, vandalism, electrical damages, machinery breakdown, damages to electrical devices/computer equipment, storm/hail/snow, theft/property damages, fire, water damages, natural events/CAT, all risks, and costs & expenses coverage.
• Insurance Conventions & Legal Knowledge: Strong knowledge of French insurance conventions and inter-insurer agreements (e.g., IRSI, CIDECOP, Theft and consecutive damages, Handling and settling claims in a condominium building), as well as legal principles such as indemnity, average clause, coverage exclusions, limitation periods, and main liability rules.
• Customer Service & Soft Skills: Outstanding customer service skills, with a focus on supporting key brokers and clients through all channels. Well-developed soft skills including teamwork, organization, curiosity, rigor, dynamism, relationship management, training capabilities, and understanding of broker roles and profiles.
• Education & Experience: Bac +2 (or equivalent) in insurance/Legal/Law Degree. Minimum 2 years’ experience in property claims handling. Experience in a broker or insurance experience is preferred.
• Professional Development: Commitment to ongoing professional development and staying current with property claims trends and conventions.
• Process Improvement: Experience contributing to process improvement or project work is an advantage.
• Systems: Experience using claims management systems is preferred.

What we offer in return:

• 30+ days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Gympass
• Employee assistance program Comprehensive Learning & Development offer
• Comprehensive learning and development opportunities

Integrity. Client Focus. Respect. Excellence. Teamwork 
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive. 

Diversity & Inclusion 
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

Equal Opportunity Statement 
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. 
Applicants for positions with Chubb Spain must be legally authorized to work in Spain.