Full-Time

Onboarding Client Service Analyst

Posted on 4/2/2025

DTCC

DTCC

1,001-5,000 employees

Post-trade market infrastructure for finance

No salary listed

Junior, Mid

New York, NY, USA

3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)

Category
Customer Success
Sales & Account Management
Required Skills
Risk Management
Connection
Connection
Connection
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Requirements
  • Minimum of 2 years of related experience
  • Bachelor's degree preferred or equivalent experience
  • Strong Client focused experience working in the financial or professional services industry
  • Experience working as an independent contributor in a team setting
  • Strong Client facing communication skills, both written and verbal
  • Independently support clients and manage client and/or internal projects
  • Great interpersonal skills with ability to work effectively in a team environment.
Responsibilities
  • Manage cases and handle all aspects of the client lifecycle events
  • Coordinate with Integration Team as needed on client inquiries, project task or assignment
  • Represent Integration on Cross Functional Teams within their assigned division as needed
  • Help SIFMU Integration team follow controls for higher risk tasks
  • Build and maintain procedures or project materials as needed (document procedure, test plans, etc.)
  • Aspire to gain knowledge on technical implementations for product and services
  • Build and maintain strong relationships across all groups involved with onboarding and lifecycle activities
  • Identify and implement opportunities for efficiencies by working across the Global Solutions Delivery Client Services teams and overall DTCC Organization
  • Ability to function in a fast-paced, high-pressure, client-facing environment
  • Pay close attention to detail with an interest in identifying process and operational risks
  • Strong critical thinking and problem-solving skills
  • Ability to collaborate effectively to get things done, building, and nurturing strong relationships both with internal partners and clients
  • Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
  • Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; advances appropriately
  • Provide testing support and answer client inquiries concerning account set-ups, files, subscriptions
  • Accountable for the success of Client lifecycle case work and the resolution of issues that arise
  • Successfully engage in multiple client projects simultaneously
Desired Qualifications
  • Bachelor's degree preferred or equivalent experience

DTCC provides post-trade market infrastructure for the global financial services industry, focusing on automating and standardizing the processing of financial transactions. Its services help mitigate risk, increase transparency, and enhance performance for broker/dealers, custodian banks, and asset managers. DTCC operates from 21 locations worldwide and processes a vast number of securities transactions, valued at $3.7 quadrillion in 2024. The company is unique in its industry ownership and governance, which allows it to simplify complex processes like clearing, settlement, and trade reporting. DTCC's goal is to enhance the resilience of financial markets while advancing the digital asset ecosystem.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1973

Simplify Jobs

Simplify's Take

What believers are saying

  • DTCC's AppChain platform enhances real-time management of tokenized assets.
  • Record processing volumes demonstrate DTCC's robust technology infrastructure.
  • Talia Klein's appointment strengthens DTCC's digital asset strategy.

What critics are saying

  • Canadian regulatory changes may challenge DTCC's compliance efforts.
  • High transaction volumes could strain DTCC's technology infrastructure.
  • Integration of digital assets may expose DTCC to cybersecurity threats.

What makes DTCC unique

  • DTCC is a leader in post-trade market infrastructure globally.
  • The firm successfully implemented T+1 settlement in North America in 2024.
  • DTCC launched a blockchain-based digital collateral management platform in 2024.

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Benefits

Health Insurance

Life Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Hybrid Work Options

Company News

Australian FinTech
Apr 29th, 2025
DTCC appoints Talia Klein as Head of Wealth Management Services

The Depository Trust & Clearing Corporation (DTCC), the premier post-trade market infrastructure for the global financial services industry, today announced the appointment of Talia Klein (pictured) as Managing Director and Head of DTCC's Wealth Management Services.

Australian FinTech
Apr 29th, 2025
Dtcc Appoints Talia Klein As Head Of Wealth Management Services

The Depository Trust & Clearing Corporation (DTCC), the premier post-trade market infrastructure for the global financial services industry, today announced the appointment of Talia Klein (pictured) as Managing Director and Head of DTCC’s Wealth Management Services.Klein will oversee the firm’s Wealth Management Services organization, with responsibility for DTCC’s Mutual Fund offerings, Insurance and Retirement Services and Alternative Investment Products. As a member of DTCC’s Clearing & Securities Services management team, she will play a pivotal role in driving the centralization and automation of processing and information services to mitigate risk, reduce cost and deliver greater operational efficiencies to the firm’s clients and across the industry.For over a decade, Talia Klein has developed innovative solutions that meet the evolving needs of wealth managers and institutional investors. Prior to DTCC, she served as BNY’s Head of Tokenization where she spearheaded the development of the firm’s digital asset product suite, including the launch of the Digital Asset Custody platform. Prior to BNY, Klein held several product management roles at JPMorgan Chase and at blockchain startup, Digital Asset Holdings, where she developed market-leading collateral management systems using blockchain technology.“Talia’s appointment reinforces DTCC’s ongoing commitment to serve and advance the wealth industry. Her proven experience forging industry partnerships and strengthening relationships will deliver increased client value and drive business growth. Additionally, her extensive digital assets experience reinforces the firm’s commitment to the space, including its potential application across our clearing and securities services businesses,” said Brian Steele, Managing Director, President, Clearing & Securities Services at DTCC

Australian FinTech
Apr 29th, 2025
Dtcc Have Issued A Statement On The Canadian Rewrite

As the Canadian Rewrite go-live date approaches on July 25th, 2025, The Depository Trust & Clearing Corporation (DTCC) issued the following statement, “With just under three months remaining until amended trade reporting rules take effect in Canada on July 25, 2025, market participants are busy preparing for the revised regulatory framework. The amended rules introduce significant changes to Canadian reporting standards through adoption of certain Common Data Elements (CDE) and continued harmonization with CFTC reporting standards. In addition, changes to the reporting party determination hierarchy and new error and omission protocols mean firms will need to look beyond just data reporting changes to effectively comply with the new requirements.“DTCC’s Global Trade Repository service (GTR), the industry leader in trade reporting, supports derivatives trade reporting across all thirteen Canadian provinces and territories through its locally designated/recognized trade repository, DTCC Data Repository (U.S.) LLC (DDR). Initial testing for the Canada rewrite commenced in DDR’s simulator tool on March 14th, and comprehensive end-to-end testing began on April 25th, 2025. Clients are encouraged to begin testing without delay to identify and resolve any issues before the go-live.“DTCC remains committed to supporting firms as they navigate implementation, providing extensive subject matter expertise. In addition to DDR’s efforts, DTCC Consulting Services has been assisting firms ahead of global regulatory rewrites to ensure readiness as well as remediation of post go-live issues.”

Australian FinTech
Apr 23rd, 2025
Dtcc Processes Record Volumes Across Services Amid Market Volatility

The Depository Trust & Clearing Corporation (DTCC), the premier post-trade market infrastructure for the global financial services industry, today announced significant achievements in handling unprecedented market volatility, showcasing the firm’s robust technology infrastructure, resiliency, and risk management capabilities.During the recent market volatility, DTCC reached new peak values and volumes across platforms and services:National Securities Clearing Corporation (NSCC): On April 9, NSCC achieved a new peak value of $5.55 trillion, a 6.4% increase from the previous peak of $5.22 trillion on December 20, 2024. Additionally, NSCC reached a new peak volume of 545 million transactions on April 7, a 33% increase from the previous peak of 409 million transactions during the “meme stock” event on January 27, 2021. Q1 2025 monthly NSCC volume averages were 15% higher than the previous quarter and 29% higher year-over-year. Fail rates remain consistent with a T+2 environment, as they have since T+1 was introduced in the U.S. in May 2024.Fixed Income Clearing Corporation (FICC): As previously announced , FICC’s Government Securities Division (GSD) hit a new peak of over $11 trillion on April 9, successfully processing $11.4 trillion in transactions and representing an 8.88% increase from the prior peak of $10.47 trillion on February 28, 2025. On April 9, FICC reached a new peak volume of 1.206 million transactions, a 23% increase from the previous peak of 978 thousand transactions on April 7, 2025

Australian FinTech
Apr 22nd, 2025
Dtcc’S Year Of Execution: Insights From Frank La Salla’S Letter

In the Annual Report 2024, Frank La Salla, President, Director, and Chief Executive Officer of DTCC, reflects on a year marked by historic changes to market structure in the financial industry. Despite the challenges, DTCC emerged stronger, demonstrating its leadership and commitment to innovation.One of the most significant industry initiatives in 2024 was the successful implementation of T+1 in North America. This transition to a shorter settlement cycle required extensive testing and preparation, and DTCC played a pivotal role in steering the industry towards a seamless conversion. The move to T+1 was no different in how DTCC collaborated and coordinated with market stakeholders to deliver on this massive initiative and achieve all the benefits that it promised the industry, including returning $3 billion in liquidity to the marketplace through a reduction in the clearing fund, driving same-day affirmations of transactions to a historic 95%.La Salla, commented, “T+1 is just one example of how DTCC strengthened its position as a global leader and strategic partner in 2024, which named our Year of Execution given the criticality of the imperatives on our agenda.”As several countries in Europe mobilize to implement T+1, DTCC is sharing its knowledge and best practices to support their efforts. While continuing to elevate the firm, DTCC also advances other important initiatives, including U.S. Treasury clearing, derivative rule refits globally, digital asset adoption and modernizationIn a relatively short amount of time, DTCC’s new Digital Assets business has positioned the company as a global leader in the development of the digital asset ecosystem

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