Full-Time
Director of Operations
Fort St. John Association for Community Living
Compensation Overview
CA$90k - CA$110k/yr
+ Municipal Pension Plan
Fort St John, BC, Canada
In Person
Bachelor's, Master's
Category
 Operations & Logistics (1) |
|---|
Required Skills
SharePoint
Risk Management
Requirements
- A bachelor's degree in business administration, human resources, administration, or a related field is preferred.
- Equivalent combinations of education and senior leadership experience will be considered.
- A minimum of seven years of progressive management or leadership experience.
- A minimum of five years leading multiple departments or operational functions.
- Experience supervising senior leaders and professional staff.
- Experience managing significant organizational budgets.
- Experience leading organizational change initiatives.
- Experience in labour relations and human resource management.
- Strategic leadership and organizational development.
- Financial management and budgeting.
- Human resources and labour relations.
- Risk management and quality improvement.
- Governance principles and policy implementation.
- Performance measurement and key performance indicator development.
- Contract management and funding compliance.
- Project management and organizational change.
- Information systems and technology-enabled improvement.
Responsibilities
- Lead the day-to-day operations of the organization.
- Ensure organizational priorities are implemented effectively across all departments.
- Coordinate activities between operational service departments.
- Monitor organizational performance and oversee operational improvements.
- Remove barriers to efficient service delivery.
- Lead organization-wide operational planning and implementation.
- Oversee contract administration, service deliverables, reporting obligations, and funder compliance requirements.
- Develop and monitor organizational key performance indicators.
- Lead technology adoption, process improvement, and operational modernization initiatives.
- Provide direct leadership and supervision to the Director of Community Living Services, Director of Clinical Services, Financial Controller, Human Resources Coordinator, and Administrative Coordinator.
- Coach and mentor leaders while supporting leadership development and succession planning.
- Lead performance management and accountability processes.
- Support employee engagement and retention strategies.
- Provide conflict resolution and problem-solving support.
- Build high-performing teams and promote cross-department collaboration.
- Support a culture of accountability, innovation, and continuous improvement.
- Lead the annual operating budget process in collaboration with the Financial Controller.
- Monitor departmental financial performance and review monthly financial statements and forecasts.
- Support month-end and year-end reporting processes.
- Oversee cash flow planning and financial forecasting.
- Ensure strong internal financial controls.
- Monitor contract performance and funding agreements.
- Support annual audits and funder reviews.
- Develop operational and financial dashboards for leadership decision-making.
- Implement opportunities for cost savings and operational efficiencies.
- Provide oversight of recruitment, retention, onboarding, and orientation initiatives.
- Oversee labour relations and collective agreement administration.
- Ensure effective performance management systems are implemented.
- Support workforce planning, employee wellness, and employee engagement.
- Coordinate leadership development, training, and organizational development initiatives.
- Ensure human resources policy implementation and compliance.
- Provide leadership for information technology and systems management.
- Oversee SharePoint and document management systems.
- Lead administrative services and office operations.
- Ensure effective records management and information governance.
- Support organizational policies and procedures.
- Lead business continuity planning.
- Coordinate corporate projects and administrative modernization initiatives.
- Drive continuous improvement of organizational systems and workflows.
- Lead organizational risk management and mitigation efforts.
- Oversee continuous quality improvement initiatives.
- Ensure CARF accreditation requirements.
- Ensure regulatory and contractual compliance.
- Provide leadership for occupational health and safety.
- Coordinate emergency preparedness and response planning.
- Lead business continuity and organizational resilience initiatives.
- Maintain organizational performance measurement systems.
- Translate strategic priorities into operational work plans.
- Monitor progress toward organizational goals.
- Identify operational risks and opportunities.
- Provide recommendations to enhance organizational effectiveness.
- Lead strategic projects and organizational initiatives as assigned.
- Report on organizational performance through dashboards and regular operational reporting.
Desired Qualifications
- Experience in nonprofit, healthcare, social services, housing, government, or community-based organizations.
- Knowledge of Community Living British Columbia, British Columbia Housing, CARF accreditation standards, nonprofit funding models, and unionized workplaces.
- A master's degree is considered an asset.