Customer Project Manager

Telco Solutions Customer Project ManagerThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

We’re looking for a proactive and dynamic Project Manager for managing end-to-end next generation assurance, provisioning& orchestration projects implementation, for HPE telecommunications customers across EMEA region, to ensure successful implementations according to the specifications or SOW.

Job Family Definition:

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.

Job Family Definition for Mgr, Progr Mgmt Office:
Responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method. May perform responsibilities as a member of an Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer projects.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Delivery Project / Program Manager Responsibilities

• Manage medium to large projects with more than 20 team members, including responsibility for project scope, schedule, and cost.
• Manage client relationships.
• Manage mid to upper-level client delivery relationships.
• Frequently represent the organization to external customers/clients.
• Manage communication to the project team and stakeholders.
• Manage risks and issues in projects and lead them to closure.
• Maintain requirements traceability matrix, working with business analysts and architects.
• Enable team collaboration by conducting workshops, meetings, etc.
• Follow up on tasks assigned to project team members and resolve blockers to enable teams to make progress.
• Escalate issues to senior management and stakeholders to resolve impediments.
• Own project management deliverables such as project charter, project plan, and reports.
• Work with testing teams to ensure test phases are carried out per plan.
• Ensure change and release management processes are followed for implementing changes in production environments and transitioning to support teams.
• Track organizational metrics and ensure processes are followed during project execution.
• Manage project financials, including P&L.
• Meet or exceed approved budgets.
• Provide reliable financial forecasts to management.
• Manage business development activities.
• Identify and develop new opportunities within current projects.
• Support qualification and opportunity assessment for large and moderately complex opportunities.
• Act as opportunity manager for medium to high-risk deals.

Education and Experience Required:

• Bachelor’s degree in IT, Engineering, or related discipline with over 7 years of experience implementing IT solutions as a project manager in the Telco industry.
• Minimum 3-5 full life cycle IT implementations as an IT project manager in the Telco industry.

Knowledge and Skills:

• Demonstrates an in-depth understanding of key company Services' operational policies, processes and methodologies applicable to project management.
• Speaks with authority to most layers of depth related to project management methods.
• Makes use of and contributes to the company's PM Professions community.
• PMP Certified.
• Excellent oral and written communication, presentation, meeting management, negotiation, and conflict resolution skills.
• High internal drive/self-initiative; strong analytical and problem-solving skills.
• Deep knowledge and experience in project management methodologies—waterfall, agile, lean, etc.
• Experience following best practices and project management standards.
• Demonstrated eagerness to learn new methods, follow leadership, and achieve results.
• Thorough understanding of project management artifacts and deliverables.
• Good understanding of software test methodologies; exposure to test management tools is a plus.
• Experience with vendor engagement, statements of work, and procurement processes is a plus.
• Fluency in English.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Expert

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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