Operations Program Manager

** Please note that this position is in Hawaii on the island of Oahu in the city of Kapolei, Hawaii. No relocation assistance is being offered. **

JOB SUMMARY:

BSEt, LLC is seeking a Operations Program Manager (OPM) to support fiber optic and telecommunications infrastructure projects throughout the Hawaiian Islands. We offer competitive pay based on experience), excellent benefits, overtime opportunities, and per diem for qualifying travel. If you're a safety-minded professional looking for challenging and rewarding work, we'd like to hear from you.

Essential Responsibilities

Operations Management

• Oversee day-to-day operational activities and ensure work is performed efficiently and in accordance with company policies and procedures.
• Coordinate resources between office, project management, field operations, customers, vendors, and subcontractors.
• Establish priorities and assist management in allocating personnel, equipment, vehicles, materials, and other resources.
• Identify operational bottlenecks, inefficiencies, and risks and implement corrective actions.
• Develop and improve standard operating procedures, workflows, and operational controls.
• Monitor overall operational performance and provide recommendations to executive management.
  

Program & Project Management

• Provide operational oversight for multiple concurrent projects and programs.
• Ensure projects are properly planned and transitioned from estimating/sales into execution.
• Monitor project schedules, milestones, manpower requirements, material requirements, and deliverables.
• Coordinate project requirements among project managers, supervisors, field personnel, customers, vendors, and subcontractors.
• Identify project risks and develop mitigation strategies.
• Monitor change orders, additional work, scope changes, and customer requests to ensure work is properly documented and compensated.
• Assist project managers with resolving operational, scheduling, staffing, and customer issues.
• Ensure project closeout requirements are completed accurately and on time.
  

Financial & Performance Management

• Monitor project and program performance against approved budgets and financial objectives.
• Review labor utilization, material costs, equipment costs, subcontractor costs, and other project expenses.
• Monitor project margins and identify unfavorable cost trends before they materially affect profitability.
• Work with project managers and estimating personnel to improve estimating accuracy and operational cost controls.
• Review labor hours and productivity against estimates and approved budgets.
• Assist management with forecasting, operational reporting, and performance analysis.
• Recommend corrective actions when projects or programs are not meeting financial or operational objectives.

Personnel & Resource Management

• Assist Program Director with workforce planning, staffing, scheduling, and resource allocation.
• Coordinate personnel assignments based on project requirements, employee qualifications, workload, and customer needs.
• Support recruiting, onboarding, training, performance management, and employee development.
• Establish clear expectations and hold employees accountable for assigned responsibilities.
• Identify training and development needs within the operations team.
• Promote teamwork, professionalism, communication, and accountability throughout the organization.
  

Customer & Vendor Relations

• Maintain professional relationships with customers, general contractors, vendors, suppliers, and business partners.
• Assist in resolving customer concerns and operational issues.
• Ensure customer commitments and contractual requirements are understood and met.
• Coordinate vendor and supplier requirements to support project schedules.
• Assist with contract administration, purchase orders, change orders, and other operational documentation as needed.
  

Safety, Compliance & Quality

• Promote a strong safety culture and ensure operations comply with company safety policies and applicable regulatory requirements.
• Coordinate with safety personnel regarding incidents, investigations, training, corrective actions, and compliance requirements.
• Ensure required licenses, certifications, insurance, training, and project-specific qualifications are maintained.
• Support compliance with customer, government, contractual, and company requirements.
• Monitor quality of work and assist in developing corrective actions when standards are not met.

Reporting & Communication

• Prepare and maintain operational reports, performance metrics, schedules, forecasts, and management summaries.
• Provide executive management with timely information regarding operational performance, project status, risks, staffing, financial performance, and significant issues.
• Establish effective communication between office and field personnel.
• Participate in management meetings and provide recommendations based on operational data and field conditions.

Process Improvement

• Continuously evaluate company processes and identify opportunities to improve efficiency, productivity, quality, and profitability.
• Develop and implement operational improvements.
• Establish measurable performance standards and key performance indicators.
• Assist with implementation and optimization of company software, systems, and operational controls.
• Promote accountability and consistent execution across departments.
  

Required Qualifications

• Bachelor’s degree in business administration, Operations Management, Construction Management, Project Management, or a related field preferred; equivalent professional experience may be considered.
• Minimum of 5 years of progressive experience in operations, program management, project management, construction, telecommunications, infrastructure, or a related industry.
• Demonstrated experience managing multiple projects, programs, or operational functions simultaneously.
• Strong understanding of budgeting, scheduling, labor utilization, cost control, and project financial performance.
• Demonstrated ability to manage personnel and coordinate cross-functional teams.
• Strong written and verbal communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Proficiency with Microsoft Office and project/operations management software.
• Ability to read and understand contracts, scopes of work, schedules, estimates, and project documentation.
• Ability to work independently and make sound operational decisions.

Preferred Qualifications

• PMP, CAPM, or other recognized project/program management certification.
• Experience in telecommunications, fiber optics, outside plant, low-voltage, utility, construction, or infrastructure projects.
• Experience working with government or military customers and contractors.
• Experience with cost estimating, project controls, and financial forecasting.
• OSHA training or other recognized safety certifications.
• Experience managing projects involving security, clearance, or specialized customer requirements.
• Experience with ERP, project management, timekeeping, estimating, or workforce management systems.

Core Competencies

The successful candidate should demonstrate:

• Leadership – Provides direction, accountability, and support to employees and project teams.
• Operational Judgment – Makes practical decisions based on safety, cost, schedule, quality, and customer requirements.
• Financial Awareness – Understands how operational decisions affect revenue, costs, margins, and profitability.
• Program Management – Effectively coordinates multiple projects, priorities, and resources.
• Problem Solving – Identifies root causes and develops practical solutions.
• Communication – Communicates clearly with executives, employees, customers, vendors, and field personnel.
• Accountability – Takes ownership of results and expects the same from others.
• Organization – Maintains control of multiple priorities, deadlines, and operational requirements.
• Continuous Improvement – Looks for ways to make the company safer, more efficient, and more profitable.

Physical & Work Requirements

• Ability to work in an office, warehouse, construction, telecommunications, and field environment as required.
• Ability to travel to project locations and customer sites.
• Ability to occasionally work outside normal business hours when operational requirements dictate.
• Ability to communicate effectively with personnel working in various field and office environments.
• Must be able to comply with company safety requirements and customer-specific access requirements.

Performance Expectations

Success in this position will be measured by the ability to:

• Execute programs and projects safely, on schedule, within approved budgets, and to customer expectations.
• Maintain appropriate project and operational margins.
• Improve labor and resource utilization.
• Reduce operational inefficiencies and prevent avoidable costs.
• Maintain strong customer and vendor relationships.
• Develop and maintain accountable, productive teams.
• Identify and resolve operational problems proactively.
• Provide management with accurate, timely, and actionable information.
• Continuously improve company processes and operational performance.

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or requirements. Management reserves the right to modify responsibilities as business needs change.

COMPENSATION:

Pay range is $90,000.00 – $130,000.00 per year, based on experience, plus benefits and eligibility for overtime.

NOTES:

This job description in no way states or implies that these are the only duties to be performed by this employee. This employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not to be construed as an exhaustive list of responsibilities, duties, and skills required of a person in this position. Furthermore, these statements do not establish a contract for employment and are subject to change at the discretion of Tanadgusix Corporation (TDX) and its subsidiaries.

Equal Opportunity Employer/Shareholder Preference

TDX is an Equal Employment Opportunity and Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran protected status or any other characteristic protected by applicable law. Native Preference applies pursuant to P.L. 93-638, and TDX grants employment preference to shareholders of Tanadgusix Corporation and their spouses and descendants to the extent allowed by law. Prior to employment, successful completion of a background investigation and pre-employment drug screen may be required.

Accommodation Request

If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance.

To request an accommodation, contact an HR representative at (907) 278-2312 or at [email protected].

This job description in no way states or implies that these are the only duties to be performed by this employee. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not to be construed as an exhaustive list of responsibilities, duties, and skills required of a person in this position.