Full-Time
Clinical Service Desk Analyst
Confirmed live in the last 24 hours
Altera Digital Health
1,001-5,000 employees
Cloud-based EMR solutions for healthcare providers
Compensation Overview
$48.2k - $62.9kAnnually
Mid
Plainview, NY, USA
- BA or BS degree preferred or other relevant combination of training and experience.
- 2- 4 years moderate experience in providing service desk support preferred
- 2 years clinical application experience
- Troubleshooting experience
- Customer service experience
- Knowledge of clinical or healthcare applications
- Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.
- Provides first-line technical support when handling calls, in order to provide time-of-call resolution to calls whenever possible.
- Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems.
- Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.
- Assist in the maintenance of the Service Desk Knowledge Base.
Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health serves notable clients like the Royal Adelaide Hospital and South Western Sydney Primary Health Network, helping them achieve better patient outcomes and operational efficiency. The company operates on a software-as-a-service (SaaS) model, offering subscription-based access to their EMR system along with additional services like scanning and document management. Altera Health's goal is to support healthcare providers in modernizing their operations through digital transformation.
Company Stage
M&A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
N/A
Simplify's Take
What believers are saying
- The recent $9M seed funding round provides financial stability and resources for further innovation and expansion.
- The development of Paragon Denali on Microsoft Azure promises to deliver advanced, cloud-native EHR capabilities, particularly benefiting smaller hospitals with limited resources.
- Altera's top rankings in Black Book Research surveys for inpatient EHRs highlight its strong market position and customer satisfaction.
What critics are saying
- The healthcare IT sector is highly competitive, and Altera must continuously innovate to maintain its market position.
- Dependence on partnerships, such as with Microsoft Azure, could pose risks if these relationships were to change or dissolve.
What makes Altera Digital Health unique
- Altera Digital Health's focus on cloud-native EMR solutions specifically designed for rural and community hospitals sets it apart from competitors who may not cater to these niche markets.
- Their strategic partnership with Microsoft Azure enhances the scalability and reliability of their solutions, providing a competitive edge in the healthcare IT sector.
- Altera's emphasis on offensive cybersecurity measures, such as vulnerability assessments and penetration testing, offers a proactive approach to data security that is crucial in the healthcare industry.