Underwriting Workforce Management Manager

Overview:

If you’re looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Workforce Management Manager. The Manager is responsible for all aspects of workforce planning and ensures business needs are met through accurate forecasting, scheduling, intraday management, KPI reporting, analysis, and team leadership.

What you’d be doing:

• Build up a workforce management team to meet the growing needs of a growing underwriting operation. 
• Lead the development and execution of workforce management strategies to optimize staffing levels and meet service level objectives for Underwriting Operations.
• Manage and oversee the operation of systems, ensuring optimal functionality and performance to support Underwriting Operations.
• Develop and maintain specialized group schedules, ensuring adequate coverage while optimizing resource utilization.
• Conducts and oversees workforce forecasting and capacity planning to support business needs and operational requirements.
• Analyze Underwriting Operations performance metrics and KPIs to identify trends, opportunities for improvement, and areas of risk.
• Generate regular reports and dashboards to communicate key performance metrics and insights to underwriting leadership.
• Lead initiatives to enhance workforce management processes, tools, and technologies to drive continuous improvement.
• Provide training and guidance to team members on workforce management best practices, tools, and methodologies.
• Is a subject matter expert on Workforce Management processes and technologies, providing guidance and support to internal stakeholders.
• Manage relationships with external vendors and partners.
• Collaborates to proactively meet SLA’s based on underwriting tasks, (e.g. new business referrals, inspections, producer email inquiries, phones, and chats).
• Responsible for coaching, performance management, and career development for direct reports.

We’re looking for someone who has:

• Strong analytical and problem-solving skills, with the ability to analyze complex data and generate actionable insights.
• Excellent communication and presentation skills, with the ability to effectively communicate with stakeholders at all levels of the organization.
• Proven leadership and team management skills, with the ability to motivate and develop team members.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Highly preferred candidates also have:

• 5-8 years’ experience in Workforce Management.  
• Bachelor’s degree preferred, or 5 plus years relevant work experience.
• Experience with Workforce Management software (scheduling, performance tracking, reporting)
• Experience with Domo reporting, Zendesk administration, 8x8 Virtual Office Software, CXOne, Genesys.
• Experience in insurance (especially property/casualty).
• History of supporting cross functional initiatives.