Flexe solves the hardest omnichannel logistics problems for the world’s largest retailers and brands. Integrating technology, open logistics networks, and elastic economic models allows Flexe customers to move fast, at scale, and with precision. Founded in 2013 and headquartered in Seattle, Flexe brings deep logistics expertise and enterprise-grade technology to deliver innovative eCommerce fulfillment, retail distribution, same-day delivery, and network capacity programs to the Fortune 500. Flexe is transforming the $1.6T logistics industry.
The EDI Analyst is responsible for connecting customers with Flexe’s proprietary logistic platform. This job reports to Manager - Customer Integration. The customer implementation team will design, configure, and onboard integration solutions to meet customer needs. You will partner with external customers and internal other product and technology teams passionate about solving real-world problems.
Job Responsibilities
[60%] Understanding, documenting, and executing against customer integration requirements
- Own the integration scope for a wide range of small to medium projects, including managing the scope, deliverables, and timelines.
- Work directly with external customers pursuing integration solutions.
- Facilitate requirements gathering and project efforts with external customers and document the requirements for downstream teams.
- Track changes to functional and business specifications and write user documentation.
[20%] Define and execute customer integration testing scenarios
- Define and execute internal test scenarios by transaction type.
- Work with the customer to define customer-specific test scenarios and execute the tests.
- Test integrations validate that they work seamlessly in production and sandbox environments.
[10%] Customer Support
- Troubleshoot and maintain existing integration configurations and support customers after go-live.
- Use customer support issues to identify trends or upsell opportunities.
[10%] Continuous Improvement
- Drive continuous improvement and looks to reduce the number of integration failures our customers are experiencing.
- Identify and implement process improvements for the customer onboarding process.
Qualifications
Required Qualifications
- 2+ Years of Experience
- A history of supporting integration efforts with external customers (API, EDI)
- Experience and expertise with EDI ANSI X12, flat file, JSON, and XML file types.
- Project management experience.
- Ability to dive deep into semi-ambiguous scope, solving complex integration processes.
- Familiarity with software lifecycle and agile development methodologies.
- Effective written and verbal communication skills, both technical and non-technical in nature.
Preferred Qualifications
- Expertise in supply chain integration implementations.
- College degree in engineering, computer science, supply chain software, or equivalent experience.
The salary range for this role is $72,500 to $84,500 depending, in part, on candidate location. Recruiting will confirm the specific range for the candidate location in the initial phone screen. All employees receive company equity as part of their compensation package. As part of our pay for performance based pay program, this role is eligible to potentially receive merit bonuses of up to 15% of base salary foe exceeding expectations.
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Benefits:
Our benefits package at Flexe is thoughtfully designed to help our employees lead healthy lives inside and outside of work.
- Medical, dental, and vision insurance
- 401k with employer match
- 4 weeks of paid time off, an additional 13 paid company holidays (10 standard holidays, 2 floating holidays and -your birthday!)
- 2 days of volunteer PTO
- 12 weeks of company-paid parental leave
- Fully remote, in-office, or hybrid work environment
- $300 home office stipend and monthly home internet reimbursement
- Employee support groups, social groups, and mentorship program
- Employee-driven programs for volunteering
- Manager development program and resources
- Access to free LinkedIn Learning courses
Flexe participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.
Flexe is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Founded in 2013 and headquartered in Seattle, Flexe solves the hardest omnichannel logistics problems for the world’s largest retailers and brands. Integrating technology, open logistics networks, and elastic economic models allow Flexe customers to move fast, at scale, and with precision.
