Operations Support Center

Job Description:

Building trusted markets — powered by our people.

At Cboe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.

We’re building inclusive ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving employees a safe space to network, share ideas and create opportunities.

Sound like the place for you? Join us!

The Operations Support Center Specialist role is served by an experienced financial technologist with responsibilities that include providing customer support and production level operational oversight of the Cboe Data Vantage Silexx platform as well as certain other Data Vantage platforms as needed. This role is responsible for providing first level world class support in conjunction with solving problems, monitoring systems, and ensuring systems maintain a healthy state and troubleshooting when they are not. The problems are challenging but rewarding and we look forward to hearing from you if you feel up to the task.

OSC Specialists will often act as a liaison between different stakeholders including global and regional banks, buy side firms, corporates, prime brokers, and vendors along with internal business and technology teams. An OSC Specialist must be able to work independently with little to no direct supervision in performing their duties. Additionally, individuals in this role will have many opportunities to provide input into the full lifecycle of projects and to directly impact the success of the team and the greater organization. 

Your responsibilities will be:

Technical Support:

• Primary Support of Silexx platform and secondary support of other Cboe related platforms
• Provide first level and world class support answering questions for Silexx and a variety of Cboe supported platforms and resolving customer issues related to APIs, trading and features/function using the “Deliver Plus One” standard
• Provide timely and professional outbound communications (internal and external) servicing OSC support email queues and providing customer phone support
• API Certification testing
• Logical port creation and modification of default settings
• Testing/understanding changes to systems and functionality prior to deployment
• Investigate error logs and order trails, troubleshoot network issues and review relevant logs (e.g. FIX)

Trading/Product Support:

• Support Silexx business teams with data/order type behavior requests
• Assist third party clients with configuration set-up and troubleshooting
• Support administrative system configuration changes (end user entitlements, routing rules, port & session creation)
• Support of the Cboe Trading Floor
• Support of Cboe related products and trading support applications (e.g. LiveVol, Index Platform, PAR, etc…)
• Data mining and research

Operational System Monitoring:

• Perform daily system startup/shutdown checks
• Monitor systems and keep dashboards green
• Monitor database health tools
• Options Product Management (i.e. new listings, maintenance, replacement, validation, and de-listings)
• Options Intermarket Incident Calls (monthly tests)
• Ad hoc project assignments

Job Requirements:

• Minimum Education Requirement: Bachelor’s degree or higher in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline preferred
• Minimum Years of Work Experience: 4+ years of experience in a securities-related or technical support position.
• Ability to participate in weekend testing, weekend system verifications and weekday off-hours support paging as required
• Proficiency with Windows required
• General comfort with SQL required
• Proficiency with Linux required
• Comfort with Agile Development Methodology required
• Strong troubleshooting, problem-solving and customer service skills required
• Excellent written and verbal communication skills required
• Strong attention to detail required
• Ability to organize and prioritize tasks and work assignments; complete multiple tasks simultaneously with accuracy and quality; adjust to changes in priorities and situations; complete work under pressure; meet deadlines.
• Vigorous desire to learn Cboe technology and to become an expert with respect to key market structure concepts
• Ability to work well in a dynamic team-oriented environment
• Experience with order-entry trading platforms required
• Experience with trading related messaging and technologies such as FIX protocol and strong understanding of order life cycle related workflows required
• Subject Matter Expertise (“SME”) within multiple critical operational areas

You'll really stand out if you have:

• Proficiency in Windows and Linux desired
• Scripting and/or programming experience (e.g. C#, Java, Python) a plus

Benefits and Perks

We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:

• Fair and competitive salary and incentive compensation packages with an upside for overachievement
• Generous paid time off, including vacation, personal days, sick days and annual community service days
• Flexible, hybrid work environment
• Health, dental and vision benefits, including access to telemedicine and mental health services
• 2:1 401(k) match, up to 8% match immediately upon hire
• Discounted Employee Stock Purchase Plan
• Tax Savings Accounts for health, dependent and transportation
• Employee referral bonus program
• Volunteer opportunities to help you give back to your communities

Some of our employees’ favorite benefits and perks include:

• Complimentary lunch, snacks and coffee in any Cboe office
• Paid Tuition assistance and education opportunities
• Generous charitable giving company match
• Paid parental leave and fertility benefits
• On-site gyms and discounts to other fitness centers

#LI-HL

#LI-Hybrid

More About Cboe

We’re reimagining the future of the workplace by focusing on what matters most, our people.  Our journey is an inclusive one. We’re investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed. We celebrate the diversity in our communities, inside and out,and welcome new perspectiveswith equity, inclusion and belonging.

We work with purpose, solving problems with ingenuity, collaboration, and a lot  of passion. We’re an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.

Learn more about life at Cboe onour websiteandLinkedIn.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Our pay ranges are determined by a number of factors, including, but not limited to, role, experience, level, and location. The national new hire base pay range for this job in the United States is $80,750-$99,750. This range represents the minimum and maximum base pay the company expects to offer for new hires working in the position full time. If you live in one of the following areas or if you work in a Cboe office in the following areas, the range may be higher according to the geographic differentials listed below:

Within the range, individual pay is determined by a number of factors, including, but not limited to, work location, job-related skills, experience, and relevant education or training. In addition to base pay, our total rewards program includes an annual variable pay program and benefits including healthcare (medical, dental and vision), 401 (k) with a generous company match, life and disability insurance, paid time off, market-leading tuition assistance, and much more!  Your recruiter will provide more details about the total compensation package, including variable pay and benefits, during the hiring process. For further information on our total rewards program, visit TOTAL REWARDS @CBOE.

Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any otherthird party communication tools for recruiting purposes.