Full-Time
Senior Product Manager
Reporting & Analytics
Posted on 9/10/2026
Nextech Systems
501-1,000 employees
EMR/EHR and practice management for specialties
No salary listed
Remote in USA
Remote
Remote within the United States, with travel as needed up to 10%.
Master's, MBA
 Product (1) |
|---|
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- 6+ years of product management experience, including significant experience owning reporting, analytics, or data-driven products.
- Fluency in financial outcomes and key performance indicators in non-acute, ambulatory, or specialty healthcare, including revenue cycle management, charge capture, accounts receivable aging, denials, net collection rate, and underpayment detection.
- A proven track record of delivering measurable results in fast-paced, high-growth environments.
- Working knowledge of modern data architecture, including data warehouses, data marts, extract-load-transform and extract-transform-load pipelines, semantic and metrics layers, and embedded business intelligence, and how these enable analytics and artificial intelligence-driven insights.
- Conversance with data lake and lakehouse architecture and the medallion model, including raw ingestion, cleansed and conformed data, and curated analytics-ready products; the candidate must understand data construction sufficiently to partner with engineering on design tradeoffs, without requiring hands-on data engineering.
- Demonstrated ownership in authoring clear product requirements and driving refinement in close partnership with engineering.
- The ability to run rapid client discovery that produces clear, actionable decisions for delivery teams.
- A strong understanding of artificial intelligence and machine learning concepts as applied to analytics and insight generation.
- The ability to galvanize engineering and design teams and influence cross-functionally without direct authority.
- Experience working in Agile environments, including backlog management, sprint planning, and roadmap development.
- Strong analytical and written skills.
- Strong working knowledge of SQL fundamentals, including SELECT, WHERE, JOIN, GROUP BY, HAVING, and ORDER BY.
- A solid understanding of relational database fundamentals, including tables, keys, relationships, and normalization.
- Hands-on experience implementing agentic artificial intelligence product workflows that execute multi-step tasks with mandatory human approval checkpoints on generated content.
- A proven track record of adopting and leveraging artificial intelligence in day-to-day work and helping teams do the same.
- Own the product vision, strategy, and multi-quarter roadmap for the reporting, analytics, and artificial intelligence-driven insights portfolio across financial and clinical domains.
- Set investment, sequencing, and scope direction using client value and business impact.
- Define the analytics and insights strategy, including the transition toward proactive, artificial intelligence-driven insights.
- Prioritize and manage the portfolio backlog, making data-driven tradeoffs on scope, sequencing, and risk.
- Ensure responsible and compliant use of artificial intelligence and client data in alignment with regulatory and company standards.
- Work with Data Engineering to understand how data is constructed across the lakehouse medallion layers and translate that understanding into product decisions and tradeoffs.
- Help shape the data foundation supporting reporting and artificial intelligence-driven insights, including the data warehouse, data marts, extract-load-transform and extract-transform-load pipelines, semantic and metrics layers, and embedded analytics.
- Translate a modern data architecture vision into a product roadmap that scales across specialties and clients.
- Make tradeoffs on data modeling, latency, governance, and reusability while balancing speed to value against long-term platform health.
- Champion data quality, lineage, and trust as product outcomes.
- Conduct structured discovery with providers, practice administrators, revenue cycle leaders, and clinical staff to validate needs, financial and clinical use cases, and willingness to pay.
- Convert client learning into clear, actionable decisions for the delivery team.
- Synthesize qualitative and quantitative signals into a defensible view of what to build and why.
- Validate direction through prototypes, pilots, and design partners to reduce delivery risk.
- Author product requirements, including outcomes, epics, user stories, acceptance criteria, and workflow documentation.
- Drive product refinement alongside engineering counterparts from definition through delivery.
- Partner with engineering on technical tradeoffs, data dependencies, and sequencing, resolving ambiguity before it creates rework.
- Maintain a healthy, well-groomed backlog that keeps the delivery team moving predictably.
- Lead cross-functional execution to deliver reporting and analytics capabilities in iterative, value-driven releases.
- Align engineering and design teams around a shared vision to support fast, high-quality delivery.
- Remove blockers, manage dependencies, and raise the quality bar across influenced teams.
- Model and mentor product practices across discovery, definition, and delivery.
- Define, track, and report financial and clinical key performance indicators in non-acute healthcare, including revenue cycle performance, charge capture and charge lag, accounts receivable aging, denials and net collection rate, underpayment detection, and clinical quality and operational measures.
- Tie product outcomes to measurable client and business impact, including adoption, retention, revenue, and efficiency gains.
- Partner with Commercial teams on positioning, packaging, launch, and adoption strategies for reporting and analytics offerings.
- Use data and market insight to guide prioritization and assess product-market fit.
- Experience in healthcare technology, electronic health records, revenue cycle management, or ambulatory or specialty care environments.
- Hands-on experience with business intelligence or embedded analytics platforms such as Power BI, Looker, Tableau, or Sigma.
- Experience shipping artificial intelligence- or large language model-powered analytics or insight features.
- Exposure to specialty practices such as ophthalmology, dermatology, plastics, orthopedics, or medical spas.
- Familiarity with Agile tools such as Jira.
- An advanced degree, such as an MBA or a degree in a technical or analytics discipline.
Nextech Systems provides software and services that help specialty medical practices run more smoothly. It offers a suite of ONC-certified tools including electronic medical records (EMR/EHR), practice management, revenue management, and patient engagement designed for ophthalmology, plastic surgery, and dermatology. The platform integrates clinical, administrative, financial, and marketing workflows so providers can work faster and more efficiently. The company combines software with consultative services to tailor solutions to each practice’s speed and processes rather than offering generic products. Nextech’s goal is to help specialty practices succeed by improving workflow efficiency, financial performance, and patient experience.
Company Size
501-1,000
Company Stage
Acquired
Total Funding
$1.4B
Headquarters
Tampa, Florida
Founded
1997
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Simplify's Take
What believers are saying
- Nextech EDGE 2026 spotlighted new AI assistant, data insights, patient experience, and payments.
- The April 2026 payments launch expands monetization beyond core EHR subscriptions.
- Nextech CRM Android release and med spa platform widen cross-sell across existing customers.
What critics are saying
- Epic, athenahealth, and Modernizing Medicine pressure Nextech as AI features commoditize.
- Datrec's 2021 patent case and specialty software patents keep litigation costs and distractions alive.
- If Cora and Payments underdeliver, practices can replace Nextech with modular workflow vendors.
What makes Nextech Systems unique
- Nextech won 2026 Best in KLAS for ambulatory ophthalmology twice consecutively.
- Cora Scribe launched January 2026, embedding specialty-specific AI directly inside Nextech EHR.
- Nextech unified EMR, payments, CRM, and med spa workflows for specialty practices.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Generous annual bonus opportunity
401(k) Company Match
Flexible Time Off
Paid Holidays
Volunteer Time Off
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Flexible Spending Account
100% Company-Paid Parental leave
100% Company-Paid Life Insurance
100% Company-Paid Short/Long Term Disability Insurance
Wellness Program
Employee Assistance Program
Corporate Discounts on Retail, Travel, and Entertainment
Pet Insurance options
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 2%2 year growth
↓ -1%How to reduce dropped calls with nextech VoIP integration. Posted by Tuba Bashte | Last updated: July 22, 2026 Table of contents. Introduction. Dropped calls cost specialty practices more than a frustrated patient on the other end. Missed prescription requests, rescheduled procedures, and lost consultation inquiries all trace back to unreliable phone infrastructure. If your practice runs on Nextech and still deals with dropped or garbled calls, the fix is usually in how the connected VoIP system is set up, not Nextech itself. AI summary. * Dropped calls in medical offices are typically caused by network bandwidth issues, outdated hardware, or overloaded call routing, not the EHR. * Cloud-based VoIP reduces dropped calls by removing dependency on legacy PBX hardware and enabling redundant, distributed call routing. * A stable VoIP setup for a Nextech practice needs adequate bandwidth, quality of service (QoS) configuration, and a provider with healthcare-grade uptime. * Call routing tied to real appointment and provider data (via integration) prevents the call queue overload that often causes drops during peak hours. * Practices should test call quality under real patient-volume conditions before fully switching phone systems. Why do calls drop in medical offices? Dropped calls are almost always a network or infrastructure issue, not a software issue inside Nextech. Common causes include: How does VoIP reduce dropped calls? Cloud-based VoIP addresses most of these causes directly: No dependency on aging on-site hardware. Calls route through the cloud rather than a physical PBX box that can fail. Distributed infrastructure. Reputable VoIP providers run redundant servers, so a single point of failure doesn't take down your phone lines. Scalable capacity. Call volume spikes (like after a marketing push or a weather closure) don't overwhelm a fixed number of physical lines. Built-in call analytics. Practices can see where drops are occurring, whether at the network level or during specific call flows, and fix the actual bottleneck. Checklist: reducing dropped calls on a nextech-integrated VoIP system. * Confirm your internet connection has enough dedicated bandwidth for expected call volume (VoIP providers can estimate this based on staff count). * Set up Quality of Service (QoS) on your router to prioritize voice traffic. * Use wired connections for front-desk phones handling high call volumes where possible. * Choose a VoIP provider with published uptime guarantees, ideally 99.9% or higher. * Set up call routing rules based on real scheduling and provider data instead of a single shared line. * Monitor call quality reports monthly, not just when patients complain. What to Look for in a VoIP Provider for a Nextech Practice. How a Nextech VoIP integration improves patient communication. While Nextech manages scheduling and patient records, integrating it with a HIPAA-compliant VoIP solution helps practices create a more connected communication workflow. Here's how a Nextech integration with Emitrr supports day-to-day operations. AI Voice Agent for 24/7 call handling. Emitrr's AI Voice Agent can answer routine patient questions, capture after-hours inquiries, and help patients schedule or reschedule appointments, ensuring calls are addressed even when staff are unavailable. Intelligent call routing. Instead of routing every caller through a single queue, Emitrr directs calls to the appropriate department, provider, or location based on configurable routing rules. This helps reduce wait times and prevents call bottlenecks during busy periods. Missed call text back. If a patient can't reach the practice, Emitrr automatically sends a text message so the conversation can continue over SMS. This helps reduce abandoned calls and gives patients another way to connect without waiting on hold. Unified voice and text communication. With voice calls and text conversations managed from a single platform, staff can respond to patients more efficiently without switching between multiple communication tools. Designed to work alongside Nextech. Emitrr integrates with Nextech to support patient communication workflows while allowing Nextech to remain the system of record. Practices can improve phone operations without disrupting their existing clinical or practice management processes. Watch this quick video to see how it works. Key takeaways. * Dropped calls are almost always a network or infrastructure problem, not something caused by Nextech itself. * Cloud VoIP reduces drops through redundant infrastructure, scalable capacity, and better call routing than legacy on-premise systems. * Bandwidth, QoS configuration, and wired connections matter as much as the VoIP provider you choose. * A VoIP system that pulls context from Nextech's scheduling data can route calls more intelligently and prevent queue overload. * Regularly reviewing call quality reports helps catch problems before they affect patient experience. Frequently asked questions. Why do calls drop even after switching to VoIP? Usually due to insufficient bandwidth, lack of QoS configuration, or relying on Wi-Fi instead of wired connections for high-volume phone lines. VoIP quality depends heavily on network setup, not just the provider. Is Nextech responsible for dropped calls? No. Nextech does not include native phone functionality, so call quality depends entirely on the separate VoIP or phone system connected to the practice, and how well that systemu0026#039;s network is configured. How much bandwidth does a medical office need for VoIP? This varies by call volume and number of concurrent lines, but VoIP providers typically calculate bandwidth needs per active call, plus overhead for existing systems like Nextech and imaging uploads on the same network. Can VoIP integration with Nextech reduce dropped calls specifically? Indirectly, yes. When call routing uses real scheduling and provider data from Nextech, calls are less likely to pile into a single overloaded line, which is a common cause of drops during peak hours. What uptime should a VoIP provider guarantee for a medical practice? Look for providers publishing 99.9% uptime or higher, along with redundant infrastructure, since even small amounts of downtime can mean missed patient calls during business hours. Conclusion. For Nextech practices, maintaining high-quality phone communication requires more than simply choosing a VoIP provider. The right combination of network configuration, reliable infrastructure, and a well-integrated phone system helps practices deliver better patient experiences while reducing the operational challenges caused by poor call quality and missed conversations.
RapidPulse has closed an oversubscribed $48 million Series B financing round to advance its next-generation aspiration technology for treating acute ischemic stroke. The round was co-led by Medtronic, TechWald Next S.p.A., and S3 Ventures, with participation from SBI Investment Company, Florida Opportunity Fund, and existing investors including Santé Ventures, Syntheon, Hatteras Venture Partners, and Epidarex Capital. The Miami-based medical technology company will use the funds to complete its TURBO clinical study and expand its proprietary catheter technology platform. The ongoing Investigational Device Exemption study aims to support the company's US regulatory pathway towards FDA approval. RapidPulse's system uses controlled cyclic aspiration to enhance clot engagement and removal during mechanical thrombectomy procedures. The technology is currently being evaluated at stroke centres in the United States and Europe.
How Optimal.dev integrates with Nextech: the ultimate plastic surgery infrastructure. Tl;dr. Nextech rigidly manages your sensitive clinical records. Optimal.dev autonomously generates your high-net-worth surgical patients. The seamless integration securely pushes fully-qualified, firmly booked leads - complete with rich AI semantic conversation transcripts - directly into the Nextech ecosystem. Your front-desk clinical staff almost never has to leave their heavily protected PMS portal just to desperately chase digital leads. Optimal.dev's operational mandate is extraordinarily clear: get your clinic found locally, instantly capture affluent leads, securely book them, and fiercely retain them through automated review velocity. Nextech's operational mandate is equally uncompromised: tightly manage secure clinical records, construct complex procedural treatment plans, and fiercely protect patient EMR charting. The magic happens when the two infrastructures shake hands. The #1 operational complaint from elite plastic surgery practices (doing $3M-$10M annually) is that massive volume of expensive leads literally simply "fall through the cracks" sitting between their separate marketing tools and their clinical PMS. The dangerous time gap between "A lead came in from Google" and "A lead was finally entered into Nextech" is a black hole where tens of thousands of dollars in revenue actively die every single month. Deep, direct data integration obliterates that gap entirely. Handoff Velocity Immediate push from Lead to PMS Payload Depth Full contact + AI transcript Manual Entry Eliminates front-desk copy-pasting Eliminated Lost Revenue No more leads dropping out * The Lead Engages: A prospective patient interacts via its proprietary AI voice reception layer, a dynamic website portal, or a highly-targeted localized ad. * The Intelligence Qualifies: The AI comprehensively understands the specific surgical interest, gracefully handles pricing objections, and dynamically checks live scheduling availability. * The System Books: The AI firmly secures a consultation with the appropriate clinical provider. * The Record Syncs: The complete, pristine lead record is aggressively pushed to Nextech within 2.4 seconds. * The Staff Observes: The clinical team opens Nextech and sees a seamlessly fully qualified, booked patient with maximum contextual background. | The Transferred Data Payload | The Vital Clinical Details | | Identity Coordinates | Verified Name, SMS phone, email address | | Aesthetic Objective | Specific surgical procedure accurately identified by AI | | Semantic Transcript | The full, unedited AI voice/chat psychological log | | Logistical Details | Exact Date, Time, specific Provider, defined Service | | Lead Temperature | AI-assigned patient intent scoring | | Attribution Data | The exact Google or Meta campaign that triggered the lead | Optimal.dev defines the architectural division of labor as a core operational capability, not a one-time project. Its benchmarks indicate that businesses treating this as ongoing infrastructure outperform those seeking quick fixes by 3x. You do not use a scalpel to track your inventory, and you should not use an EMR to run your digital marketing. | Core Capability | Nextech Infrastructure | Optimal.dev Infrastructure | | Complex Clinical Charting | | Best-in-class | | Strictly outside scope | | Surgical Treatment Plans | | Deeply customizable | | Strictly outside scope | | Secure Medical Records | | Ironclad compliance | | Strictly outside scope | | Intense Lead Generation | | Minimal capability | | Autonomous Growth Engine | | 24/7 AI Voice Reception | | None | | Flawless, tone-matched | | Review Velocity Systems | | Slow, manual | | Instant SMS, perfectly timed | | Top-3 Local SEO Architecture | | None | | Map Pack dominance | | Consolidated CRM Operations | | Secondary focus | | Unified tracking | Traditional aesthetic marketing agencies rely heavily on cheap, fragile API bridges, clunky webhooks, and vulnerable middleware platforms like Zapier to painstakingly move critical data between disconnected systems. Optimal.dev's integrations with elite aesthetic practice management systems operate fiercely at the foundational data layer, bypassing fragile third-party API bridges completely. Patient records, vital appointment slot data, and deep communication history rapidly sync in real-time, ensuring the overarching AI consistently works with indisputably current, live information. This profound architectural difference means your AI receptionist can flawlessly check true live availability, your Review Velocity system can rapidly reference today's completed surgeries, and your growth infrastructure reflects absolute reality - not a delayed, error-prone approximation of it. Connect your powerful Nextech system to a true revenue engine. Request a digital infrastructure footprint audit today. Explore services. About this content. This article was created by the Optimal.dev team with AI assistance. Optimal combine human expertise with AI-powered tools to deliver comprehensive, accurate, and valuable insights for your digital growth. Regularly reviewed for accuracy and relevance. Free, Instant Results See where your business ranks. Get your free AI-powered UILens audit across 10 technical dimensions instantly.
Nextech wins 2026 Best in KLAS for Ambulatory Ophthalmology Solutions. Tampa, Fla., Feb. 4, 2026 - Nextech, an award-winning technology partner for specialty practices and med spas, announced today it has been recognized in the 2026 Best in KLAS(R) Software and Services Report, an independent research evaluation entirely based on client feedback. Nextech's ophthalmology EHR was top ranked in the Physician Practice Solutions: Ambulatory Ophthalmology Solutions category. It's the second consecutive year Nextech has earned the honor for ophthalmology and the third year in a row Nextech has been included in the Best in KLAS report. "Being recognized by KLAS highlights the direction we're taking with our ophthalmology EHR," said Rusty Frantz, CEO of Nextech. "With continued innovation, including the introduction of Cora, we're building smarter tools designed to support how ophthalmology practices actually work. The best is yet to come as we continue raising the bar for specialty technology." Innovations to Nextech's ophthalmology EHR include the recently launched Cora Scribe, an AI-powered clinical documentation assistant built specifically for eyecare. The annual Best in KLAS report recognizes top-performing healthcare software companies based on real-world performance and their ability to help providers improve patient care. Rankings are derived from extensive, independent interviews by KLAS researchers with thousands of healthcare professionals, offering unbiased insight into each company's impact, reliability, and commitment to client partnership. "The Best in KLAS awards recognize the vendors who consistently deliver excellence through partnership with healthcare organizations," said Adam Gale, CEO of KLAS Research. "Winning this award means customers trust you to help them succeed in our rapidly changing healthcare landscape. This means helping them to improve patient care, achieve better outcomes, and find true ROI. We're honored to amplify the voice of providers and payers at KLAS, and to celebrate those vendors who turn feedback into action." Specialty practices face mounting pressure - shrinking margins, staffing shortages, rising costs, and regulatory complexity - making it harder to focus on patients and long-term practice goals. Nextech partners with practices to remove that burden through an integrated platform spanning patient engagement, clinical care, billing, and revenue cycle management, reducing daily friction and restoring time to what matters most. With Nextech, practices gain a trusted partner committed to supporting teams, elevating patient experiences, and helping leaders build the future they envision. To learn more about Nextech and its intelligent, connected solutions, go to www.nextech.com. About Nextech Nextech provides intelligent, connected technology that helps specialty practices operate more easily and create meaningful patient experiences. With more than 25 years of expertise in ophthalmology, dermatology, orthopedics, plastic surgery, and med spas, Nextech blends specialty insight with thoughtful innovation to simplify workflows, reduce friction, and support practice growth. About KLAS Research KLAS helps healthcare providers make informed technology decisions by offering accurate, honest, and impartial vendor performance information. KLAS monitors vendor performance through interviewing thousands of healthcare providers representing healthcare organizations throughout the US and here and there across the globe. KLAS uses a simple methodology to ensure all data and ratings are accurate, honest and impartial to help create market moving moments. Learn more at klasresearch.com.
The firm also said this week it will conduct a pivotal study next year of its PRMT5 inhibitor in MTAP-deleted pancreatic cancer.