Nursing Quality and Safety Specialist

• Participate in selection and implementation of Performance Improvement (PI) initiatives and Clinical Information systems for assigned service line 

• Defines the structure, process and outcome indicators for quality improvement, safety initiatives, and patient experience initiatives. 

• Act as an internal consultant for assigned service line for all levels of the facility (frontline colleagues through senior leadership) 

• Assist in policy, process or practice guideline, protocol design, data collection, data analysis, data reporting and feedback to support research, EBP, PI, and QI in the pursuit of quality and safety with patient care 

• Partner with the quality department and/or service line on specific initiatives to ensure that LHMC remains a leader in meeting or exceeding publicly reported national and regional standards and benchmarks. (e.g., national patient safety goals, Leapfrog standards, TJC Core Measures, DPH, & CMS) 

• Develops action plans to meet regulatory requirements or identified patient safety and experience needs. 

• Participate in decisions regarding technology platform and interoperability that supports and enhances patient care 

• Build and design electronic reports for use & display within service line 

• Link departmental goals to organizations mission and goals. 

• Facilitates user support and participation in performance improvement initiatives. 

• Evaluates the impact information technology has on end user workflow and/or patient care 

• Promotes staff use of technology in a manner consistent with patient safety and confidentiality. 

• Partner with service line stakeholders to support initiatives 

Professional Growth / Self Improvement: 

• Maintains current knowledge of trends and advances in the field of Nursing quality, safety, and experience 

• Remains current in Nursing practice, regulatory standards, and organizational directives. 

• Pursues self-awareness, actively seeks feedback, accepts constructive criticism, and modifies behavior accordingly. 

• Engages in professional development activities such as education, participating in professional associations, or other appropriate activities. 

• Maintains necessary continuing education requirements for license, certifications and enhancements. 

• Maintains own educational record. 

• Supports LHMC commitment to community based activities both within the Lahey community and beyond. 

• Mentors nursing colleagues, nurtures leadership potential, and promote the professional development of others 

Minimum Qualifications:  

• BSN Required, MSN or specialty training preferred (e.g. LEAN, Six Sigma) 

• The Nursing Quality, Safety, and Informatics Specialist possesses the following qualifications: 

Education 

• Minimum of BSN in Nursing from an accredited program 

Licensure, Certification, Registration:  

• Current Massachusetts RN licensure 

Skills, Knowledge & Abilities:

The ability to understand and support departmental and organizational mission, vision and philosophy. The ability to manage change with sound facilitation skills. The ability to understand processes, work side by side with colleagues at all levels of the organization, and to identify opportunities to improve and implement change. Familiarity with performance improvement. Must have ability to prioritize and organize assignments, and possess computer skills particularly with MS Word and proficiency in Excel. 

Experience: A minimum of five years of clinical nursing experience in a tertiary care facility, current experience in the service line 
 

Organizational Requirements: 

• Maintains strict adherence to the LHMC Confidentiality Policy. 

• Incorporates Lahey Clinic Guiding Principle, Mission Statement and Goals into daily activities. 

• Complies with all LHMC Policies. 

• Complies with behavioral expectations of the department and LHMC. 

• Maintains courteous and effective interactions with colleagues and patients. 

• Demonstrates an understanding of the job description, performance expectations, and competency assessment. 

• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. 

• Participates in departmental and/or interdepartmental quality improvement activities. 

• Participates in and successfully completes Mandatory Education. 

• Performs all other duties as needed or directed to meet the needs of the department. 

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Minimum Required Qualifications: 

• Knowledge, Ability and Skill: 

• Knowledge: Understands the field of nursing quality and safety as a whole. 

• Knowledge of Google’s services such as Docs, Sheets etc. Proficiency in Microsoft office, especially Excel. 

• Ability: Ability to deal effectively and tactfully with internal and external customers; ability to communicate effectively with co-workers. Able to work effectively in a multi-tasking environment. Ability to work as part of a team. Eager to meet or exceed objectives and take on more responsibility. Ability to communicate results to management in a fast paced environment. 

• Skill: Skill in all of the above listed tools and equipment. Excels at research, possess excellent presentation skills.