Certification Manager
Posted on 2/28/2023
Las Vegas, NV, USA
Experience Level
  • Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios are responsible for developing 2K's portfolio of world-class games across multiple platforms. Include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building, and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today's most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment
  • Our team of engineers, marketers, artists, writers, data scientists, producers, problem solvers, and doers, are the professional publishing stewards of our growing library of critically acclaimed franchises such as NBA 2K, BioShock, Borderlands, Mafia, Sid Meier's Civilization, Tiny Tina's Wonderlands, WWE 2K, and XCOM. At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion and want our community of candidates to reflect this commitment
  • As one of the most recognized and talented technology companies in the world today, we strive to hire team members who are customer centric, motivated and who have experiences that bring new perspectives to the company. We seek the best talent and provide experiences to foster a fun and engaging atmosphere. We are looking for team members that are not afraid to learn as well as work hard, while having fun at the same time. We offer an extensive benefits package for full-time employees that includes medical, dental, vision, 401k and ESPP
  • To manage and supervise the First Party Certification Team: managing certification test process, planning of resources internally, ensuring the highest quality of product to deadlines, coordinating all related staff & departmental issues. Working in the Las Vegas office and reporting to the Senior Director of Operations
  • Knowledge of First Party Submissions and Certification testing requirements
  • Excellent communication skills, both oral and written, internally & externally
  • Management skills to include successfully handling ambiguity, flexibility & understanding of the development process, and maintain good relations with producers & developers
  • Knowledge of bug database systems, QA process, test plan creation, and bug writing process
  • Hardworking, reliable, punctual, flexibility to work unsociable hours depending on deadlines
  • Intermediate level using MS Office Suite and G Suite, with ability to process daily data utilizing a database
  • Technically proficient with PCs, gaming consoles, and related hardware
  • Ability to liaise with other departments
  • High School diploma or equivalent
  • 3-5 years of worked involved with First Party Technical Certification (Sony, Microsoft, Nintendo)
  • Strong product management skills needed to understand business strategy and technology, ability to influence, collaborate and bring the team to success
  • Excellent organization and time management skills with the ability to handle multiple projects and deadlines simultaneously, and the flexibility to support an environment where details can change quickly
  • Strong leadership skills to include team development
  • Well-developed interpersonal, communication skills, and management skills
  • Reliable with the ability to work in a team environment and independently
  • Attention to detail and positive personality to foster excellent working relationships
  • Ability to lift approximately 10-20 lbs. assisted or unassisted
  • Ability to sit or stand for long periods of time; bend at waist; and use standard office equipment
  • Management of First Party Certification Team
  • Supervision of Certification Leads, Senior Certification Specialists, and Certification Specialists
  • Feedback & liaison with Functional & Compliance QA, Producers, Developers, & other External Departments
  • Liaison with First Parties to ensure guidelines & standards compliance
  • Expert with Nintendo, Microsoft, and Sony technical requirements
  • Create process' and manage communication between international teams
  • Produce and manage the First Party Certification training program
  • Create process to increase effectiveness and turnaround time on certification regressions
  • Build process to increase Cert responsiveness and proactiveness
  • Create OKR's that support all 2K business goals
  • Produce quarterly business reports tracking the progress and potential risk to OKR's
  • Manage bug reports, bug database, & QA reports
  • Pinpoint communication failures with partners and collaborate with QA Functionality to create better process'
  • Implement SLA's to support department goals
  • Coordinate with Functionality Testing on resource and headcount planning
  • Track the overall health of Certification Team, coming up with proactive ways to achieve and maintain high job satisfaction within the team
  • Manage the department through day-to-day business operations
  • Quarterly performance reviews of direct reports with focus on development opportunities
  • Raising disciplinary issues as appropriate
  • Actively participate in the recruiting and interview process
Desired Qualifications
  • Bachelors degree preferred

1,001-5,000 employees

Sports-based game development studio
Company Overview
2K’s mission is to enable all gamers to build, connect, escape and dream big with their wide array of interactive entertainment for video game consoles, personal computers, and mobile devices. The company is committed to maintaining and developing some of the most creative, respective and premium games in today’s gaming market.
  • Health Care Benefits
  • Health Savings Account (HSA) Including Company Contribution
  • Employee Stock Purchase Plan
  • 401k Retirement Plan
  • Life and Disability Benefits
  • Group Legal Plan
  • Wellbeing Program
  • Childcare Benefits
  • Flexible Spending Account (FSA)
  • Generous Compassionate Leave
  • Companywide End of Year Break
Company Core Values
  • Come As You Are
  • Give A ****
  • Treat Our People and Partners the Way We Want To Be Treated
  • Stay Hungry, Be Humble
  • Be Nimble, Pivot Quickly
  • Give and Act Generously