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IT & Furniture Co-ordinator

Department/Client Account: JLL Corporate Solutions / AstraZeneca

Line Manager: IT & Furniture Planning Coordinator

Location: Based at the R&D AstraZeneca offices in Cambridge, UK.

Role: Full time

Job Summary/Goals

To support accommodation activities and related moves at AstraZeneca’s R&D portfolio of space in the Southern Region (Cambridge / London / Luton)

Essential Duties and Responsibilities

• Supporting all desktop IT requirements including spares management, faulty item replacement / disposal·/ first line fix
• Support all desktop IT refresh projects in line with agreed AZ IT standards
• Support furniture changes to support room configurations for conferencing and meetings
• Maintaining furniture warranty tracker – reporting on wear & tear items
• Provide BAU porterage service to carry out light internal moves, labouring assistance, preventative & remedial repairs, crate management, stock management
• Update Status of all requests (Moves /IT/Furniture/AOB) on Sharepoint / SAP Systems
• Works as part of the FM Team - help and assist the local FM team as required
• Manage the available storage space in a SHE compliant manner
• Follow building access & security processes
• Build relationships with all customer groups
• Provide consistent and accurate communication with all related service providers, client and customers.
• Ensure compliance with all key performance indicators
• Work with the UK JLL team on the re-use furniture demand process. Donate where possible charity items to AZ nominated charity and other local community charities
• Distribute post customer satisfaction survey and report results for consolidated reporting for review by the account team

Key Responsibilities

In addition to providing the information listed above, the other responsibilities of this role include:

• Ensure global occupancy guidelines are adhered to and implemented at all times.
• Assists in BAU & Project moves with minimum downtime to the business [moves of <100]
• Attends meetings for small projects and moves
• Participates in regular scheduled PDR within the Southern JLL team
• Identify opportunities of how to improve / innovate and optimise accommodation spaces for the client

Interaction

To ensure accurate reporting of information, and foster critical relationships between various individuals and organizations, communication channels will exist with:

• Southern JLL Team
• Local FM operatives
• AZ Clients
• JLL Leadership

Additional Duties and Responsibilities

• To undertake all additional duties commensurate to the level of the role.

Key Performance Measures

• As per agreed KPI’s

Technology Proficiencies

• Working knowledge of MS Office (Outlook, Excel, Word, PowerPoint)

Required Qualifications, Skills & Experience

• 1-3 years of working experience in facilities
• GCSE C Level or above in English & Maths
• Full Driving License - preferable
• Organisational skills with the ability to identify and manage priorities
• Excellent written and verbal skills

• Confidence and commitment to providing a high quality, professional service
• Ability to work unsupervised and take responsibility for the completion of tasks
• Ability to prioritise work tasks
• Adaptable and flexible in approach to work required
• Ability to remain calm under pressure
• Reliable
• Detail conscious
• Results/tasks orientated
• Acceptable personal grooming standards
• Ability to perform tasks that require physical fitness

• Detail orientated and fault finding
• Practical knowledge of cabling IT desktop kit.
• Good understanding of Commercial Office Furniture
• SHE aware (i.e. Manual Handling - LITE Load. Individual. Task. Environment)
• Flexibility with work hours (shift pattern of 8 hours between 7am-7pm Monday to Friday) including weekend work as required and travel as needed
• Ability to multi-task and work both as a team and independently
• Strong interpersonal skills with an ability to interact at all levels of external and internal clients

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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