Operations Manager Production & IT

Who We Are:On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

Title: Operations Manager Production & IT

Level: 2

Reports To: Operations Director

Location: Milan, Italy

Start date: 1st September 2025

End date: 6th March 2026

The Role:

The Operations Manager Production & IT, is responsible for overseeing the execution of event architectural production and technology infrastructure, ensuring integration with the official plan at an exclusive hospitality experience in Milan during the Olympic Winter Games Milano Cortina 2026. This role guarantees that all production elements, including audiovisual, lighting, and IT systems, are fully compliant with design specifications and operational standards. The supervisor will collaborate closely with the design team, technical teams, and internal departments to ensure smooth execution while upholding high service standards. This position reports directly to the Operations Director.

Essential Functions & Responsibilities

• Oversee the execution of event architectural production and technology infrastructure, ensuring all elements align with the official plan and operational requirements.
• Collaborate with the design team, technical teams, and internal departments to coordinate and optimize production and IT operations.
• Ensure that all production elements, including audiovisual, lighting, and IT systems, fully comply with venue requirements, design specifications, safety regulations, and technical standards.
• Supervise the setup, integration, and troubleshooting of audiovisual, lighting, and IT systems to guarantee execution throughout the event.
• Support production and IT teams, by ensuring effective communication and workflow throughout set up and event operations.
• Report progress, challenges, and recommendations to the Operations Director, ensuring smooth execution and operational efficiency. 

Required Qualifications & Skills

• Bachelor’s degree in Event Management, IT, Engineering, or a related field.
• Minimum 10 years in event production, operations, or IT within hospitality, entertainment, or events.
• Expertise in AV, IT infrastructure and system integration.
• Strong project management, problem-solving, and adaptability in high-pressure environments.
• Flexibility to work irregular hours, including evenings, weekends, and holidays as event schedules require.
• Milan based.

Preferred Qualifications

• Knowledge of safety regulations, compliance, and emergency planning.
• Commitment to sustainability with experience in sustainable practices.

General Responsibilities:

• Work to agreed milestones and deadlines
• Work both independently and part of a team environment
• Administrative & Other, including but not limited to:
  • Expense Reports
  • File storage
  • Weekly hours billing reports