DSNP Behavioral Health Case Manager

Pay Range:

Please email [email protected] if you are a candidate seeking a reasonable accommodation for the application and/or interview process.

At BCBSRI, our greatest resource is our people. 

We come from varying backgrounds, different cultures, and unique experiences. We are hard-working, caring, and creative individuals who collaborate, support one another, and grow together. Passion, empathy, and understanding are at the forefront of everything we do—not just for our members, but for our employees as well.

We recognize that to do your best work, you have to be your best self. 
It’s why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health, dental, and vision insurance as well as programs that support your mental health and well-being. We pay competitively, offer bonuses and investment plans, and are committed to growing and developing our employees.

Our culture is one of belonging.
We strive to be transparent and accountable. We believe in equipping our associates with the knowledge and resources they need to be successful. No matter where you’re at in the organization, you’re an integral part of our team and your input, thoughts, and ideas are valued.

Join others who value a workplace for all.
We appreciate and celebrate everything that makes us unique, from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us better serve all Rhode Islanders. 

We’re dedicated to serving Rhode Islanders.
Our focus extends beyond providing access to high-quality, affordable, and equitable care. To further improve the health and well-being of our fellow Rhode Islanders, we regularly roll up our sleeves and get to work (literally) in communities all across the state—building homes, working in food pantries, revitalizing community centers, and transforming outdoor spaces for children and adults. Because we believe it is our collective responsibility to uplift our fellow Rhode Islanders when and where we can, our associates receive additional paid time to volunteer.

Why this job matters: 
The Duals Special Needs Plan (DSNP), Behavioral Health Care Manager (BH CM) is responsible for assessing members’ behavioral health needs, coordinating care, and creating individualized treatment plans for DSNP members. All work is completed on a scheduled cadence to ensure timely assessment, follow‑up, and care coordination. Treatment plans are specific, measurable, and regularly updated based on the member’s progress. BH CMs use Motivational Interviewing and clinical skills to engage members and support progress toward their health care goals.

What you will do:

• Manage members through the healthcare delivery system, including behavioral health and medical services, by assessing needs and identifying appropriate interventions to address clinical, psychosocial, and functional risk factors.

• Conduct telephonic or face‑to‑face behavioral health and comprehensive health assessments to identify high‑risk or emerging‑risk members who would benefit from education, behavioral health interventions, and care management support.

• Facilitate communication between members, behavioral health providers, medical providers, and other stakeholders to coordinate care and implement action plans focused on improving the member’s total health, including behavioral health outcomes.

• Identify opportunities to positively impact claims expense trends across all lines of business or at the individual member level through effective medical and behavioral health care management interventions.

• Evaluate and monitor behavioral health–informed action plans by working collaboratively with members and providers; modify plans as clinically appropriate based on member progress, engagement, and changing needs.

• Monitor and evaluate patient services to ensure appropriate coordination of medical and behavioral health care. Collaborate with the Utilization Review process, including pre‑authorization, concurrent review, screening cases for quality‑of‑care concerns, and discharge planning related to behavioral health services.

• Promote member and provider satisfaction by demonstrating working knowledge of member benefits, including behavioral health benefits, health, disability, and other resources available to support the member.

• Provide continuity and consistency of care by building positive relationships with the member and family, behavioral health providers, physicians, care coordinators, and the health plan.

• Work collaboratively with the interdisciplinary care team and other partners to develop and implement solutions that support behavioral health integration and quality improvement. Identify barriers to effective care delivery and opportunities for process improvement, while exemplifying corporate values of accountability, collaboration, integrity, and respect.

• Participate in department initiatives, quality improvement activities, and projects related to behavioral health and care management. Perform other duties as assigned.

What you’ll need to succeed:

• Active and unrestricted Rhode Island LMHC or LICSW 
• Three to five years’ experience in a medical/clinical environment or managed health plan
• Must obtain Certified Case Manager (CCM) certification within three years of employment
• Experience working in a managed care/health maintenance organization

• Experience in specialties such as pediatrics, adolescents, and geriatrics.
• Knowledge of healthcare plans and benefits.
•  Knowledge of utilization management and/or coordination of care
• Knowledge of population health and chronic condition management principles
• Understanding of health care delivery system access points and services
• Ability to navigate the healthcare delivery system
• Knowledge of business process improvement techniques and strategies
• Excellent verbal, written communications and technical skills
• Negotiation skills
• Presentation skills
• Decision-making skills
• Good problem-solving skills
• Ability to interface with employees at all levels
• Ability to effectively navigate ambiguous situations with limited direction
• Excellent organizational skills and ability to successfully prioritize multiple tasks
• Ability to handle multiple priorities/projects
• Strong time management skills

The extras:

• Experience working in a managed care/health maintenance organization
• Knowledge of healthcare plans and benefits
• Knowledge of the Behavioral Health Continuum, specifically Substance Use Resources

Location:
BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia
   

Our culture of belonging at Blue Cross & Blue Shield of Rhode Island (BCBSRI) is at the core of all we do, and it strengthens our ability to meet the challenges of today’s healthcare industry. BCBSRI is an equal opportunity employer.

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