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Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Klarity

Klarity

51-200 employees

Automated document review and data validation software

AI & Machine Learning
Data & Analytics

Senior, Expert

San Francisco, CA, USA

Category
Customer Experience
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Requirements
  • 5-10 years prior experience in Implementation, Sales/Success/Solution Engineering, or other customer-facing roles with Enterprise customers
  • Strong track record of leading successful implementations of software/SaaS solutions of $200k+ Annual Contract Value
  • Desire to be on the bleeding edge of Gen AI and develop Enterprise Gen AI implementation and customer success playbooks
  • Ability to go deep into the weeds of complex enterprise workflows like RevRec, Billing and Order Management
  • Familiarity with the enterprise Finance stack: CRM, ERP, CLM
  • Comfortable with technical complexities and breaking down technical requirements into tasks
  • Experience in high-paced environments, building processes, and problem-solving
  • History of fostering strong relationships with customers and teammates, including senior-level executives
  • Tactful and poised under pressure
  • Appetite to learn and ownership mentality
Responsibilities
  • Lead the implementation of Klarity with customers to drive initial product value
  • Partner cross-functionally on ongoing discovery of new use cases and translate customer needs into product solutions
  • Define and evolve the Customer Success playbook for GenAI transformation for customers
  • Develop trusted advisor relationships with customers to ensure they are achieving value
  • Engage in close collaboration with Product and Engineering teams representing the voice of the customer
  • Partner with internal teams and customers ongoing to secure successful engagement, adoption, and growth

Klarity excels as a workplace by harnessing the power of generative AI and multi-document matching technology to innovate in the field of automated document review. This company is dedicated to the seamless integration and validation of Salesforce data with other critical business documents, making it a leader in enhancing data integrity and operational efficiency in revenue recognition processes. Employees at Klarity benefit from a culture that values technical skill and creative problem-solving, ensuring continuous professional growth in a cutting-edge industry.

Company Stage

Series A

Total Funding

$20.4M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

10%

1 year growth

17%

2 year growth

90%