IT Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Technology Product & Platform Management

Job Sub Function:

Platform/Cloud Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

We are seeking the best talent for an IT Manager - Treasury Apps, Plt & Reliability to be located in Raritan, NJ.

This challenging opportunity will reside in TS-ERP organization. This role will report to the Sr Manager, ERP Shared Services, Corporate Finance ERP Services. In this role, the Service Manager incumbent will support the Application maintenance of S/4 HANA Global SAP Treasury System. This role will be responsible for Service Level Management, Application & Technology Portfolio Management, Financial Management, Incident/Problem Management, Knowledge Management, Compliance Activities, Continuous Service Improvement and ensuring efficient and expedient recovery of services required by the business in the case of any disruption.

Primary functions of the role will include:

SAP S4 HANA Treasury Support

• SAP S/4 Treasury Configuration & Maintenance: Proven experience in configuring, building, and maintaining the SAP S/4 Treasury module, aligning with J&J business requirements for cash management, payment factory, financial risk management, and other treasury functions.
• System Integration Management: Oversee and manage system integrations between SAP S/4 modules, reporting systems, and third-party applications to ensure seamless data flow, process efficiency, and data accuracy.
• Technical Support & Issue Resolution: Provide expert technical support by diagnosing and resolving issues related to the SAP Treasury system. Collaborate with IT teams to address system defects, bugs, and outages promptly.
• Support Cutover & Deployment Activities: Coordinate support activities during system maintenance, upgrades, or the implementation of new functionalities to ensure uninterrupted treasury operations.
• Treasury Process Guidance: Offer strategic guidance on treasury management processes, including Hedge Management Cockpit, cash flow forecasting, cash positioning, risk management, and investment management, leveraging SAP FSCM capabilities.

Service Level Management

• Manage SLA & service delivery against SLAs and key performance indicators (KPIs) to ensure compliance
• Engage with multiple stakeholders such as Technology Product Owners (TPO) and Business Leads to regularly report on service performance, highlighting accomplishments, issues, and areas for improvement

Event, Incident & Problem Management

• Oversee the incident management process, ensuring correct prioritization and swift response to minimize service disruptions. Monitor and analyze incident trends and metrics to provide insights for performance improvement
• Lead investigations into major incidents to identify root causes. Managing & providing guidance in analyzing problems for identifying the root cause. Collaborate with relevant teams to implement corrective and preventive actions, ensuring that issues are resolved effectively and do not recur.

Service Request Management

• Oversee the overall process to ensure that requests are accurately documented and assigned to the appropriate teams for resolution, facilitating efficient handling and tracking.
• Continuously evaluate and refine the service request management process to enhance efficiency and user satisfaction. Analyze trends in service requests to identify common issues and opportunities for process adjustments, training, or knowledge base updates

Knowledge Management

• Responsible for managing transition from Project teams and ensuring support readiness
• Responsible for ensuring that knowledge is used appropriately across Inc and SRM

Continuous Service Improvement

• Monitor and measure the quality of IT operations, benchmark metrics, perform analysis and identify service improvement opportunities, self-service capabilities & automation to improve the overall service delivery (e.g. ticket trends that should initiate chronic problem process, ticket reassignments).
• Stay updated with the latest SAP Treasury features and enhancements. Evaluate and recommend new tools or processes to improve treasury operations and drive efficiency

Required Qualifications:

• Bachelor's degree in Information Systems or Computer Science, or relevant work experience.
• 7+ years of overall experience in SAP Global Finance applications and technology components
• 5+ years of experience as SAP Treasury consultant having experience in Bank & Cash management, Transaction manager, In-house Banking (IHB), Risk analyzers, Liquidity planner, Hedge management and accounting, SWIFT integration, Bank Communication Management (BCM), integration with financial accounting and other applications.
• Have strong systematic problem-solving experience, a sense of accountability, ownership and drive.
• Expertise in ITIL processes (incident management, change, problem, release management)
• Expert in collaboratively managing diverse relationships across geography and culture
• Focus on business outcomes, strategic thinker with ability to prioritize team goals and activities
• Strong communication verbal & written; creating sound arguments, or to adequately representing both business and IT implications during a Major Service Disruption
• Demonstrated ability to work independently and manage multiple projects simultaneously in a fast- paced environment
• Strong leadership qualities including being enthusiastic, thoughtful, thorough, decisive, and flexible, conducting yourself professionally and with integrity.
• Make confident decisions and drive results through others while fostering collaboration and innovation
• Employ best practices for talent management, assessment and diversity and inclusion
• Seek out and apply feedback toward your own performance and career goals
• 10% travel- domestic/international
• SAP Treasury Certification is preferable

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

$100,000 - $172,500

Additional Description for Pay Transparency:

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Employees are eligible for the following time off benefits: Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. http://www.careers.jnj.com/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.