Customer Training Lead

We are currently seeking a Customer Training Lead to own our interactive customer training, in both virtual and in-person formats. We have an increasing investment towards customer enablement and proficiency in our platform. Reporting to the Head of Training and Implementation, the Customer Training Lead will work closely with our Training Content Lead and internal subject matter experts to execute training for our customers, continually iterating and refining training for customer retention and effectiveness. We are a remote-first company, and this role can sit anywhere in the continental US (with a strong preference towards CT and ET time zones) Expected travel could be up to 50% to customer facilities.

What You’ll Do

• Deliver engaging in-person training at customer facilities that fosters engagement and provides practical, hands-on experience, traveling up to 50% of the time to US based locations.
• Lead virtual training sessions for remote customers, adapting content for effective and engaging digital delivery.
• Collaborate with our Training Content Lead to curate and customize training materials to meet the unique needs of individual customers, ensuring they get the most value from the Higharc platform.
• Collaborate with Product, Customer Success, and Implementation teams to stay updated on platform features and ensure training reflects the latest product developments and training meets the customers’ needs.
• Monitor customer progress during training, make any necessary adjustments in real-time, and provide follow-up guidance to reinforce learning.
• Gather customer feedback on training sessions, measure effectiveness, and work to continuously improve training strategies.

About You

• Have 4+ years of direct customer training experience for a highly technical enterprise software solution, modeling or BIM software highly preferred.
• Have a high EQ and strong communication skills–interpersonal, written, and verbal.
• Proven experience delivering both in-person and virtual training in a classroom-style setting.
• Comfortable with traveling up to 50% of the time to customer locations across the U.S.
• Excellent communication and presentation skills, capable of simplifying complex topics for diverse audiences.
• Strong ability to customize training materials to suit the specific needs of different customers.
• Adaptable and resourceful, with a passion for helping others learn and succeed.
• Highly organized, with an eye for detail and a proactive approach to problem-solving.

This role is about more than just training our customers; it’s about leading with innovation, passion, and a deep commitment to educational excellence. If you’re ready to take on this challenge and help shape the future of learning at Higharc, we’d love to hear from you!