Quality Assurance Analyst

What We’re All About at Kroo

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

We are a multidisciplinary team of seasoned professionals from technology, banking, customer experience, marketing, and legal backgrounds, all united by a shared passion for the company’s mission. Driven by collaboration, we are building the world’s leading social bank, with a diverse group of inquisitive individuals focused on understanding customer needs and behaviours. This allows us to develop innovative products that create lasting, positive change in people’s lives.

As part of this mission, our FinCrime Operations Quality Assurance function works in close partnership with the Training team, forming a cohesive “FinCrime Operations Quality & Training” unit to ensure excellence in everything we do.

How you will contribute:

• Learn the processes and procedures of the financial crime team.

• Create QA scorecards for financial crime processes in line with the QA Framework
• Carrying out regular and ad-hoc Quality Checks (QC) on both financial crime analyst’s work and the FinCrime Operations processes themselves 
• Conducting a root cause analysis to understand issues and identify areas for improvement.
• Write clear QA summaries, along with detailed feedback for financial crime and the Team Leaders as part of their ongoing performance management.
• Support the training needs of the FinCrime Operations teams by delivering regular and ongoing coaching and quality training sessions to improve the performance of individual analysts and the wider FinCrime Operations Team.
• Develop QA MI and provide feedback to the relevant stakeholders on a regular basis.
• Articulate QA findings to senior stakeholders in regular QA meetings.
• Helping the team to improve internal processes by applying best practices.

The Kroo is growing and we’d love to hear from you if you’re interested in joining us on our journey!

About You

While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:

Here's what you'll be doing:

• Learning all the procedures of the fincrime team
• Supporting the execution, maintenance and integrity of the Kroo Assurance Framework.
• Carrying out regular and ad-hoc Quality Checks (QC) and conducting a root cause analysis to understand issues and identify areas for improvement.
• Sharing the Quality Checks and analysis feedback to the Analysts and the Team Leads as part of their ongoing performance management.
• Delivering ongoing coaching and quality training sessions to improve team’s and individual’s quality performance.
• Produce QA MI and provide feedback to the relevant stakeholders on a regular basis.
• Helping the team to improve internal processes by applying best practices

Here's what we are looking for ideally:

• Experience in a similar role within a fintech or financial services environment
• Good AML knowledge and understanding of compliance and regulatory requirements within financial services.
• Strong attention to detail and analytical skills.
• Be able to interpret data/MI and provide feedback to improve business processes.
• Have experience providing tailored feedback to team members.

About Our Process:

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

• People screen interview - 30 mins
• Technical interview challenge with the hiring manager - 45 mins
• Head of division interview - 45 mins

Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

What we offer:

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Farringdon, Central London.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.

Hybrid Working:

At Kroo Bank, we embrace a hybrid policy that grants individuals and teams a considerable level of autonomy regarding office usage, maximising productivity. Our office in Manchester is a splendid space that serves as a valuable resource when utilised appropriately. Presently, we follow a blended working model, where employees are expected to work in the office for 1-2 days a week. Therefore, candidates who are able to occasionally commute to the office align best with our current work practices.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.