Associate manager

Now Brewing – Customs and Trade Professionals! #tobeapartner  

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. 

We are known for developing extraordinary leaders who share this passion and are guided by their service to others. Our team vision is to maintain a dynamic place for our partners to unlock strategic value and ensure compliance that enables business success. 

World class global brands are not built on products and services alone. They are built on the experience, behaviors and wisdom of exceptionally talented people. This role will require you to be both, exceptional and talented.

As an Associate Manager of Customs and Trade you will be responsible for the on-going maintenance of our trade compliance controls, but more importantly, you will drive the evolution of our compliance program keeping it worthy of our most admired brand status. Building on our solid foundation of ethical standards you will ensure that our international trade is compliant in both the letter and spirit of the regulations that govern our business. You will perform analysis of complex trade processes and make recommendations to improve their efficacy, design and implementation. Your work will inform our leaders as they manage complex trade decisions in a very dynamic, fast-paced business environment. As a key member of our trade team, you will support areas such as; classification, broker management and exceptions, valuation, including on-going general ledger analysis, process reviews and mapping, design, development and implementation of global trade controls, operational efficiency analysis and network optimization, audit design and strategies, et al. Your contributions will make a difference. 

As an associate manager, Customs and Trade, you will… 

• Provide expertise on tariff classification, tariff reengineering, entry review, broker processes, various types of customs transactions including quota entries and U.S. goods returned, and other compliance processes to manage daily operations and ensure smooth flow of customs clearance and release.
• Lead and/or support the development of global customs standards, including implementation and adherence by global markets.
• Provide oversight to customs staff to maintain processes, allocate responsibilities, provide training, and identify development opportunities.
• Lead and/or support the design of an effective risk assessment and audit strategies
• Identify customs risk areas, recommend processes improvements that strengthen the control environment. 
• Act as the subject matter expert to provide information on customs audits to ensure Starbucks compliance with customs laws and process requirements Including the development of corrections with customs and prior disclosures.
• Monitor changes in customs regulations and oversee implementation of new requirements in the team.
• Maintain and develop processes to accomplish timely filing of customs declarations and related compliance documents, including post entry adjustments.
• Manage customs broker performance. Update broker SOPs and provide performance feedback to brokers and freight forwarders on the work conducted on behalf of the Company.
• Perform qualification of preferential duty programs, including free trade agreements and duty drawback.
• Build cross functional relationships with peers in the business and participate on cross functional projects.
• Communicate customs issues and requirements with Starbucks internal stakeholders, and with external service providers.
• Lead the development and maintenance of financial controls that involve the analysis of; general ledger entries, accounts payable, warehouse receiving, supplier payments, purchase orders, Customs declarations and contracts/agreements
• Review and document current business processes using standard process review methodology.
• Design and develop process-related documentation using standard methods such as flowcharting tools.
• Research external best practices to be integrated into department processes.

We’d love to hear from people with: 

• 5-10 years customs compliance industry, customs broker or customs agency experience with a working knowledge of U.S. Customs regulations and cross-border processes for US entry
• 3-5 years customs compliance experience supporting global markets such as Asia, Europe or Latin America.
• 3-5 years experience working on a recurring process or a function within a team environment, with proven ability to work well as part of a team
• Experience managing a team preferred, from one to five years
• Experience using a global trade management system
• Experience using Oracle ERP system a plus
• Proficient in Microsoft Office applications, database and business intelligence reporting tools, and knowledgeable in customs and trade software used in managing customs declarations
• Bachelor’s degree preferred 
• US Customs Broker License or equivalent in another country, future license candidate, preferred 

Desired Knowledge, Skills and Abilities: 

• Advanced degrees or professional certification in one or more of the following is encouraged but not required: CPA, ARM, CRM, BPMP, CQPA, CBPP, Six Sigma
• Undergraduate and/or graduate degree in accounting, risk management, supply chain, international trade, or related experience 
• Experience with COSO Internal controls, auditing processes, accounting principles
• Experience with complex data analysis, data reconciliation & ensuring data quality
• Development of workflow process and policy guidelines
• Experience with cross-functional process integration/mapping
• Effectively communicate complex trade issues to a non-trade audience
• Exceptional attention to detail and organization.
• Ability to design and create moderately complex models, tools, reports, and data outputs to support informed decision making
• International supply chain knowledge
• International living/work experience
• Thorough knowledge of U.S. import and export regulations- 19 Code of Federal Regulation (19 CFR), 15 CFR, and US Harmonized Tariff Schedule (HTS), FTAs, Drawback, Valuation, Classification, EAR, FCPA, FTR
• Thorough knowledge of Canada import and export regulations
• Fluent in other languages
• Highly skilled in Excel, Miro, Oracle EBS, Powerpoint, Visio, and other relevant applications to this role 

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.  You will also have access to backup care and DACA reimbursement.   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. 

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.