Full-Time
Account Specialist Manager
Updated on 8/17/2026
EverDriven
51-200 employees
Technology-enabled, district-focused special needs transport
No salary listed
Pennsylvania, USA
Remote
Regular school and district visits are required, with 25% travel.
 Sales & Account Management (1) |
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- Experience managing client relationships in a service-oriented environment, preferably at scale.
- Proven ability to lead, coach, and develop a team.
- Strong communication skills, including the ability to deliver difficult news clearly and professionally.
- Comfort working cross-functionally and coordinating across operational and client-facing teams.
- Ability to track multiple accounts, issues, and action plans simultaneously in an organized and detail-oriented manner.
- Experience with Salesforce or similar customer relationship management tools.
- Ability to work in-market with regular school and district visits.
- Ability to travel 25%.
- Coach and develop a team of Account Managers through regular one-on-ones, team meetings, and real-time feedback.
- Review account health across the team daily and intervene quickly on at-risk accounts.
- Set and enforce standards for team communication with districts and management of escalations.
- Calibrate workload and coverage based on account complexity and capacity.
- Serve as the senior relationship operations owner for high-priority and high-risk district accounts.
- Lead monthly service check-ins with districts focused on performance trends, risks, and action plans.
- Step in when a district relationship requires senior-level presence or judgment.
- Document outcomes, owners, and timelines in Salesforce.
- Own high-severity complaints end-to-end.
- Acknowledge all senior-level escalations on the same business day.
- Track escalations in Salesforce and ensure they are resolved.
- Monitor parent activation performance across the region and coach the team on improvement strategies.
- Maintain visibility into expansion opportunities and advance them with sufficient lead time for operations readiness.
- Coordinate growth timelines so driver supply and onboarding stay ahead of demand.
- Partner with Customer Success bi-weekly to align on risk, performance, and growth strategy.
- Oversee safe ride quality check standards across the team.
- Conduct school visits for high-risk accounts or when additional coverage is needed.
- Surface school-visit findings to operations leadership for follow-up.
- Experience managing client relationships in a service-oriented environment at scale.
EverDriven partners with school districts to provide specialized transportation for vulnerable students, such as those with disabilities or in foster care. It uses an asset-light model with local transportation providers and a proprietary platform that includes route optimization, real-time GPS tracking, a parent app, and a district planning portal; safety is supported by rigorous driver/vehicle screening and the SafeRide course. The company differentiates itself through direct district contracts, asset-light operations, and integrated technology that gives end-to-end visibility for districts, families, and schools. Its goal is to ensure safe, reliable, and accessible transportation for vulnerable student populations while expanding district and charter-school partnerships across the United States.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
San Clemente, California
Founded
N/A
Get referred to EverDriven
See people who can refer or advise you
Simplify's Take
What believers are saying
- Charlesbank still lists EverDriven as a current 2024 investment, backing expansion.
- April 2026 Washington milestone: 17 million miles and 1.4 million rides prove scale.
- March 2026 surveys and reports position EverDriven as a budget-saving, attendance-driving partner.
What critics are saying
- Star Tech arbitration in July 2025 exposes provider dependence and contract fragility.
- First Student trade-secret litigation keeps EverDriven’s sourcing and hiring playbook under attack.
- Paramount parents reported late pickups and unsafe conduct in December 2025, risking district churn.
What makes EverDriven unique
- EverDriven’s March 2026 Consolidated Routing Services unify yellow buses, vans, and alternates.
- Its 2026 Pathwise partnership extends into general-ed routing, broadening district workflow ownership.
- TripCentral and the redesigned VIP App deepen visibility for districts and caregivers.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
401(k) Retirement Plan
401(k) Company Match
Employee Assistance Program
Employee Discounts Program
Company News
EverDriven, a leader in alternative student transportation, has partnered with Pathwise to deliver comprehensive routing solutions for school districts nationwide. The partnership combines EverDriven's Consolidated Routing Services with Pathwise's EZRouting software to provide expert general education routing covering both yellow school buses and alternative transportation. The collaboration integrates Pathwise's AI-powered optimization technology with EverDriven's expertise in student transportation routing. Districts gain complete coverage through one partner whilst maintaining existing workflows and reducing vendor management complexity. EverDriven serves over 800 districts across 37 states, completing more than 2 million trips last year. Pathwise supports over 3,000 school districts and charter organisations. This marks the first in a planned series of routing software partnerships for EverDriven.
EverDriven, a US student transportation company, has launched Consolidated Routing Services, a platform unifying routing across yellow buses, vans and alternative transport modes. The technology-agnostic solution combines AI-enabled software with human expertise to optimise routes in real time. The service promises up to 15% reduction in route costs, shorter ride times and improved on-time performance. It identifies inefficiencies like vacated and unassigned routes whilst working alongside districts' existing routing software. EverDriven serves over 800 districts across 36 states and completed more than 2 million trips last year. The company, which has 20 years' experience in alternative student transportation, specialises in routing for students with disabilities and those experiencing housing instability. Districts can access cost-neutral routing services, semester planning and ongoing optimisation support.
EverDriven, a provider of alternative student transportation, has launched a redesigned VIP App offering multilingual support, real-time trip visibility and enhanced communication for families and school districts. The app provides caregivers with actionable information throughout every stage of their child's journey, from driver approach through drop-off and pickup. Key features include native English and Spanish support with additional languages planned, an intuitive user interface, comprehensive trip details including driver and vehicle information, and improved real-time communication capabilities. Serving over 800 districts across 36 states, EverDriven completed more than two million trips last year, with 99.99% accident-free and 100% safety compliance. The updated app is now available to parents and caregivers in partnering districts through Apple and Android app stores.
DENVER, March 05, 2024 (GLOBE NEWSWIRE) -- EverDriven Technologies (the “Company”), an alternative student transportation platform, announced today that it has been acquired by Charlesbank Capital Partners (“Charlesbank”), a middle-market private investment firm with offices in Boston and New York. The Company had been owned by affiliates of Palladium Equity Partners, LLC (“Palladium”). Terms of the transaction were not disclosed. EverDriven is a leader in alternative student transportation for school districts, using technology and logistics expertise to solve special transportation needs for children. The Company provides transportation for 28,000 students annually, primarily children qualifying under the McKinney-Vento Homeless Assistance Act and Special Education programs. EverDriven partners with nearly 700 school districts across 29 states, helping families safely get their loved ones to and from school. For more information, visit www.everdriven.com. Under Palladium’s ownership, EverDriven recruited a talented management team and board of directors to grow the business into a nationwide platform
Alternative student transportation company ALC Schools (ALC) today announced the launch of the ALC Provider Portal, a new tool that provides the special needs transportation innovator’s nationwide network of transportation service providers with the ability to simplify and streamline their operations and achieve greater visibility into the business they do with ALC Schools.