Facilities Services Coordinator

Date Opened: Tuesday, September 23, 2025 12:00 AMClose Date: Sunday, October 12, 2025 12:00 AMDepartment: Charlotte Water DepartmentSalary: $28.99 - $36.23 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Charlotte’s local government, with more than 9,000 employees and a total budget of $3.65 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody’s and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.

SALARY:

The salary for this position is: $32.61 - $36.22, Commensurate with Experience

JOB SUMMARY

This position provides the delivery of Facilities Management services to operate and maintain a portfolio of sites within the department through a variety of activities, audits, and workspace-related tasks, exhibiting strong customer relationship and communication skills with all levels of the organizational chart. This position serves as the first-level point-of-contact for facility queries and escalations and successfully coordinates the resolution of activities associated with all building services including, but not limited to: maintenance and repair, vendor services, work order management, workspace resources, small project management, procurement and finance.

ESSENTIAL JOB FUNCTIONS:        

• Responds promptly to internal customer inquiries.
• Ensures general safety of facilities and related workers. 
• Manages and monitors facility service providers including, but not limited to mechanical systems, building envelope, fire and life safety, janitorial, landscaping, pest control, waste management, vending, and furniture.
• Performs light maintenance and repair tasks.
• Performs related administrative duties including, but not limited to: procuring quotes for goods and services, entering requisitions for purchase orders, and reconciling P-Card accounts. 
• Coordinates small construction/renovation projects and staff relocations.
• Documents work related activities in the work asset management system.
• Assists other staff with oversight of buildings and divisions as needed.
• Performs other related job duties as assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• Associate degree from an accredited school.
• Two (2) years of related work experience.
• OR an equivalent combination of education and relevant work/industry/military experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job functions.

PREFERRED QUALIFICATIONS

• Active membership and participation in a Facilities Management or Commercial Real Estate industry association (e.g. IFMA, BOMA, IREM, etc)
• Awarded credential(s) from a Facilities Management, Commercial Real Estate, or Sustainability organization (e.g. IFMA, BOMA, IREM, USGBC, WELL, etc)
• Prior experience as a Facilities Coordinator or Manager, service vendor account manager, hotel concierge or front desk manager, or other high-volume customer-facing service liaison

Licenses, Certifications or Registrations:

• Requires a valid driver’s license.
• Must obtain and maintain a City Driver’s Permit.

Knowledge, Skills and Abilities:

• Skill in using computers, spreadsheets, databases, word processing, and flow charting.
• Skill in general troubleshooting processes and root-cause identification
• Ability to work independently.
• Ability to read and interpret blueprints and building schematics.
• Ability to establish collaborative working relationships with other employees.
• Ability to communicate effectively, both verbally and in writing, with all levels of the organizational chart.

PHYSICAL DEMANDS:

The physical demands of this position are variable and involve both sitting and standing/walking for extended periods. The position frequently lifts and moves up to 20 pounds and occasionally lifts and moves up to 50 pounds. Loads over 50 pounds are rarely encountered and are addressed with assistance, either equipment or other staff. Additionally, the following physical abilities are required: balancing, climbing, crawling, crouching, feeling, manual dexterity, grasping, handling, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity in data/color/observations/equipment/inspections, and walking.

WORK ENVIRONMENT:     

Work is performed in various work environments including commercial office spaces, mechanical equipment rooms, workshops, warehouses, and out in the elements. Work may be performed around chemicals, solvents, dust, mold, in low lighting, or with low or irregular physical clearances. Appropriate personal protective equipment is required. Work typically occurs during normal business hours. Occasional early morning, evening, and weekend emergency responses may be required.

ADDITIONAL INFORMATION:

This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties at any time.  This job description does not constitute a written or implied contract of employment.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.