Part-Time
Operations Associate
Store Operations
Updated on 8/23/2026
Harry Rosen
Compensation Overview
CA$17.60 - CA$18.10/hr
Etobicoke, ON, Canada
In Person
Category
 Retail (1) |
|---|
Required Skills
Inventory Management
Customer Service
Requirements
- A minimum of 2 years of retail experience, preferably in a luxury environment and in a customer-facing role.
- Experience with shipping, receiving, merchandising, order fulfillment, and inventory management in a retail environment.
- Experience working in a client-facing service-desk role providing customer service is preferred.
- A strong service orientation and a demonstrated desire to provide excellent customer service.
- Demonstrated interest in technology and using technology innovations to support the retail customer-service function.
- The ability to work effectively as part of a team.
- Strong multitasking skills and the ability to calmly and efficiently manage, acknowledge, and assist a long line of customers waiting for service.
- Strong communication skills.
Responsibilities
- Accurately control and process client transactions through the point-of-sale system.
- Collect new client contact information and update and maintain existing client information and files.
- Support service-desk activities and keep the desk clean, organized, and well stocked.
- Provide basic client-resolution services by addressing concerns and inquiries and escalating issues when appropriate.
- Manage daily cash-handling functions, including opening and closing registers, preparing sales envelopes, and making bank deposits.
- Identify, report, and troubleshoot common errors and discrepancies.
- Pick e-commerce and IST orders while achieving targeted units-per-hour pick rates.
- Assist with buy-online-pickup-in-store operations.
- Support logistics activities on the sales floor, including markdowns, re-ticketing, and re-tagging.
- Maintain the store in a neat and organized manner and ensure merchandise reflects required standards.
- Monitor returned items, restock merchandise, and support overall stock-level maintenance.
- Assist the visual team with seasonal merchandise changes, displays, and special-event setup as required.
- Assist with seasonal inventory preparations and counts.
- Support clients on the sales floor with basic inquiries when required.
- Support daily tasks and ad hoc projects.
- Adhere to company philosophies, processes, and standards.
- Deliver consistent customer service according to established standards.
- Provide cross-functional team support.
- Demonstrate the company’s core values.
Desired Qualifications
- Experience working in a luxury retail environment.
- Experience working in a client-facing service-desk role providing exceptional customer service.