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Technical Account Manager
Posted on 12/6/2022
INACTIVE
Locations
Remote • La Porte, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
TCP/IP
Requirements
  • Good understanding of HTTP and TCP/IP
  • A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
  • Network transformation technologies such as MPLS, SD-WAN or WAN Optimization
  • The ability to read packet captures
  • Ability to interpret security reports to provide actionable improvements for our clients
  • A detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls
  • Good understanding of ITIL / Service Management / Release Pipeline
  • Troubleshooting knowledge, design and implementation experience
  • A vendor certification such as CISSP, CCIE, CCNP, JNCIE, MCSE
Responsibilities
  • Manage implementation and consulting projects, planning, scheduling, and implementing our web solutions
  • Manage, escalate, and drive satisfactory resolution of clients operational issues
  • Proactively drive security and operational best practices and various other initiatives
  • Own the customer technical engagement. Meet regularly with customer leadership and operational teams to provide bespoke insights on how our service helps them achieve their business goals
Zscaler

5,001-10,000 employees

Cloud-based information security company
Company Overview
Zscaler’s mission is to empower organizations to realize the full potential of the cloud and mobility by securely connecting users to applications from any device, anywhere. The company has pioneered a security cloud that has shifted architectural design and approach to network security. With their unique security cloud, the company has created a Zero Trust Exchange platform with their security cloud to enable businesses to reduce cost, risk, simplify IT, and increase business agility.
Benefits
  • Comprehensive health plans
  • Supportive parental & family leave
  • On-demand learning & development
  • Company-sponsored volunteering
  • Global tuition assistance program
  • Guilt-free paid time off
Company Core Values
  • Teamwork
  • Open Communication
  • Passion
  • Innovation
  • Customer Obsession