INACTIVE
Full-Time
Customer Success Manager
Nationwide car rental marketplace
Consumer Goods
Junior, Mid, Senior
Toronto, ON, Canada
Required Skills
Sales
Communications
Lead Generation
Salesforce
Data Analysis
Requirements
- MUST be fluent in both English and French (written and oral)
- 2+ year of lead generation, and/or prospecting experience
- 2+ years of sales experience in a high-growth environment, preferably in an account management or account success role
- Passionate about helping your accounts grow and succeed by building lasting relationships, providing guidance and solutions to complex problems
- Data-driven problem-solving abilities, with a talent for turning data into practical insights
- Highly proficient with Salesforce, Tableau, and Excel. You should have detailed knowledge of Salesforce analytics and records
- Demonstration of leadership and ownership: you've led projects, provided mentorship to other team members or accounts, and have elevated the performance of accounts by providing actionable guidance
- Hyper-organized: excellent follow-through, attention to detail, and taking ownership of your performance
- Ability to multi-task and thrive in a dynamic startup environment; you'll have guidance when you need it, but you're also goal-oriented and can execute without close supervision
- Positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to our mission
- BA/BS degree or relevant equivalent qualification
- Knowledge or understanding of peer-to-peer marketplaces and the sharing economy is a nice-to-have
Responsibilities
- Own your assigned market and manage the key hosts within it, providing ongoing coaching and support to ensure their success on Turo
- Provide recommendations to hosts on how to optimize their listings, accounts, and operations to achieve increased earnings and demand
- Proactively analyze internal and external data to identify actionable opportunities for your accounts and help them improve their performance on Turo
- Communicate with accounts through various channels such as phone calls, SMS, email, and video calls, with the goal of fostering engagement and satisfaction through open channels of communication
- Identify and engage with key accounts within your market to gather insights
- Apply these learnings to build hosting best practices that can be disseminated to the greater host community
- Offer resources and creative solutions to help hosts overcome challenges and grow their businesses
- As part of a small and dynamic team, be prepared to support the Host Success team in other capacities, such as live events or partner meetings
- Develop a deep knowledge of your assigned market and become the go-to source for all information relating to hosts, supply, and trends
- Occasionally travel to your market to meet with accounts strengthening relationships and providing in-person support and guidance
Turo is a car rental marketplace where travelers can book any car they want, wherever they want it, from a nationwide community of local car owners. Turo's mission is to reinvent the car rental experience and put the world's one billion cars to better use.
Company Stage
Private
Total Funding
$746.3M
Headquarters
San Francisco, California
Founded
2009
Growth & Insights
Headcount
6 month growth
↑ 5%1 year growth
↑ 32%2 year growth
↑ 101%INACTIVE