Full-Time
Director – Workforce Excellence
Store Operations
Posted on 11/30/2025
Safelite
5,001-10,000 employees
Auto glass repair and replacement services
No salary listed
Columbus, OH, USA
In Person
 Operations & Logistics (1) |
|---|
- Bachelor’s degree required; Industrial Engineering degree and/or MBA preferred.
- 7+ years in a workforce management role in a distributed operation (non-call center).
- 2+ years in a management role.
- Multi-site retail organization experience preferred.
- Consulting background and/or process innovation experience a plus.
- Structured and Logical Thinking: Ability to identify and define business problems and develop strategic, analytical, and financial frameworks.
- Solution Oriented: Ability to hypothesize solutions, develop tests, assess them, and implement solutions at scale.
- Powerful Communication: Ability to communicate effectively with a diverse range of constituents, both verbally and in writing.
- Initiative: Ability to think creatively and be a self-starter with limited guidance.
- Influence: Ability to persuade senior leaders and work with field operators to drive change.
- Comfort with Independent Work: Ability to alternate between thought leadership and on-the-ground task delivery and execution.
- Develop and manage the vision and roadmap for Workforce Management for Safelite's store operations.
- Create roster guidelines for each store to optimize the right mix of technicians, support staff, and operational staff based on unique store characteristics.
- Innovate and implement scheduling tools and practices to bring Safelite to best-in-class scheduling practices.
- Support Field and Finance organizations through the annual budgeting process and ongoing forecast adjustments.
- Conduct time studies to develop labor standards for existing processes and tasks.
- Interact regularly with executive leadership including the COO and Senior Vice Presidents to drive change in performance.
Safelite provides auto glass repair and replacement in the United States for individual vehicle owners, insurance companies, and fleet operators. Its services include windshield repair, windshield replacement, side window replacement, back glass replacement, power window repair, and safety systems recalibration, offered through both in-shop and mobile options to maximize convenience. The company uses its own technology to ensure precise installation and employs extensively trained technicians, backed by a nationwide warranty. Revenue comes from direct customer payments, insurance claims, and business partnerships. Safelite also recycles used auto glass as part of its eco-friendly practices. Its differentiators are a strong focus on customer convenience, comprehensive technician training, proprietary installation technology, and broad coverage with a nationwide warranty. The goal is to provide reliable, convenient, and high-quality auto glass services across the country.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Columbus, Ohio
Founded
1947
Simplify's Take
What believers are saying
- Acquisitions of Thompson Auto Glass and Freddy's Glass expand regional coverage efficiently.
- State Farm's July 2025 TPA switch to Safelite Solutions boosts recurring insurance revenue.
- Elaine Darr's hiring as general counsel drives legal innovation and operational excellence.
What critics are saying
- IGA antitrust complaint triggers FTC investigation and M&A restrictions within 12 months.
- State Farm contract loss eliminates major revenue stream within 24 months.
- Belron parent distress imposes funding constraints on R&D and expansion within 24 months.
What makes Safelite unique
- Safelite leads with nationwide mobile and in-shop auto glass services across 50 states.
- Proprietary technology and R&D facility ensure precise ADAS recalibration leadership.
- Extensive technician training and nationwide warranty build unmatched customer trust.
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Benefits
Health Insurance
401(k) Company Match
Unlimited Paid Time Off
Tuition Reimbursement
Flexible Work Hours
Company News
Safelite installs legal chief who helped drive innovation at DHL. DHL general counsel Mark Smolik called losing Elaine Darr to Safelite a "proud and bittersweet moment" and said Darr "is a true example of what dedication, integrity and a passion for excellence can achieve." Safelite, the nation's largest auto glass replacement company, has hired a new general counsel, Elaine Darr, who played a key role in driving legal department innovation at DHL Supply Chain Unlock access to premier legal insights with Law.com join the Law.com community today! * Explore the entire Law.com network. * Enjoy free access to one article from the Law.com network every 30 days*. * Subscribe to curated newsletters for the latest updates, analysis, and expert commentary. * Search across a spectrum of legal topics to find exactly what you're looking for. * Set up alerts on any search topics you choose.
Holidays shine bright at Credit One Stadium october 15, 2025. Holidays shine bright at Credit One Stadium. The holidays are lighting up Daniel Island as Credit One Stadium welcomes the community for a season filled with celebration, connection and giving back. From the Annual Tree Lighting Ceremony on Friday, December 5, to the 18th Annual Holiday Classic presented by Safelite at LTP Daniel Island, there's something for everyone to enjoy this December. Families can kick off the festivities at the Tree Lighting Ceremony, a free event filled with holiday magic. Gates open at 6 p.m., with the official lighting at 7 p.m. The evening features live holiday music by Shane Griffin Entertainment, a snow show, and the chance to meet Santa and Mrs. Claus. Guests can enjoy face painting, caricature art, fairy hair, cookie decorating, holiday cocktails, and hot chocolate, the perfect ingredients for a night of family fun under the twinkling lights. Adding to the holiday spirit, the Delancey Street Foundation will once again be selling fresh Christmas trees in the stadium parking area. Each purchase supports the organization's mission to provide meaningful work and training opportunities for individuals rebuilding their lives through community-based programs. "The holidays are such a special time for us at Credit One Stadium," said Chris Meany, COO of Credit One Stadium. "These events bring together families, friends and neighbors to celebrate the season while supporting organizations doing incredible work in our community. Whether you're here for the Tree Lighting or to cheer on players at the Holiday Classic, it's all about sharing joy and giving back." Just across campus, the 18th Annual Holiday Classic presented by Safelite takes place December 5 - 7 at LTP Daniel Island, combining the love of sport with the spirit of giving. The weekend-long tournament brings together tennis and pickleball players for doubles play benefiting the MUSC Shawn Jenkins Children's Hospital. Participants will enjoy a Friday night player dinner and awards for champions and finalists all while raising funds and collecting toys and gifts for the hospital's Child Life Program. Guests attending either event are encouraged to bring a new, unwrapped gift from the MUSC Child Life Wish List including games, toys, and activity kits to help brighten the holidays for children receiving care at the hospital.
Safelite has sued Safelife and Obed Alarqan in Illinois for federal trademark infringement, unfair competition, trademark dilution, violations of the Anti-Cybersquatting Consumer Protection Act and the Illinois Uniform Deceptive Trade Practices Act.
The Independent Auto Glass Association (IGA) has filed an antitrust complaint against Safelite Group with the Office of Policy and Coordination Bureau of Competition following an announcement that State Farm will be switching from LYNX Services to Safelite Solutions as its third-party administrator (TPA) July 1.
Safelite, a leading name in vehicle glass repair and replacement in the U.S., has introduced a new logo and updated brand identity designed by Quake.